I'm not sure why complaint was declined as I am pretty sure I accurately described my issue. The casino is delaying my withdrawal requests and not responding to verification. I sent in my documents to be verified on 12/22/2017 at 11:47am eastern standard time. I sent them in again that night. Starting on Tues December 26th, I started contacting the casino through live chat to find out if my documents have been received and what is going on with the verification process. Each time I am told a different story from the agents as to why the documents department is unavailable to talk to and to try again later. This is really getting ridiculous and would really appreciate some help. it seems at this point they are delaying paying me the money I am rightfully owed.