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Grand Reef Casino - $4000 still unpaid 4 months later

UNRESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 4000
Nikki1967 New Zealand Message
Posted on June 28, 2018

I am very annoyed that after 4 months of waiting my withdrawals totalling $4000 still remains unpaid. I withdrew $1000 in March 2018 and then another $3000 in May 2018 but neither gave been paid. When I went in live chat the casino would say my case will be escalated but never has. Now I try to go on the casino to play out a bonus and now the casino server is down it some other excuse. After being a loyal player for so long I find this matter unacceptable. What us going on and when can I expect to be paid?

AskGamblers
Posted on July 4, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on September 10, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one last try and help both parties involved into the dispute reaching to a satisfactory resolution.

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