Good afternoon! I come across this site making it clear to my indignation and dissatisfaction with the 21Dukes casino. I always had a concept about 21Dukes that it was a casino that respected its customers and above all valued them, as a satisfied customer and the soul of a good Casino, but unfortunately I was wrong. It turns out that on 03/07/2017 when accessing my account at this casino I came across something unusual. The 21Dukes casino simply closed my account for no reason. On several occasions I sent emails to the casino at the following addresses: [email protected] and [email protected] questioning why my account was closed, and if I actually inflicted any casino rules I was told what it was, but Believe it has already been 10 days and so far the only thing they do and ignore my emails and stay in silence. I know I owe nothing and I have my conscience quiet and I believe there has been a failure on the part of the Duckes. To all players of this site is the warning: Be careful not to fall in the same blow. In this way I request that said casino return all the deposits that I made in my account:
Gentlemen, I found it absurd to close my account in the casino, and even more so without getting an answer as to why this decision, since I asked for clarification and got no response. Since this decision came from you and not from me, I demand and reimburse my 3 deposits in the amount of $ 1,272.00. The deposits are for the month 06 and 07 2017, with the 1 deposit in the amount of $ 1,000.00, 2 deposit in the amount of $ 242.00 and the 3 in the amount of $ 30.00. The first 2 deposits were made on 2/6/2017 and 3 on 07/17/2017
The refund must be made to my neteller account because it was an open account to play with you, or my Mastercard ,. See attachment with NETELLER account number and Mastercard card. Awaiting return.
Follow transcript of the last email sent to min of said casino
Tue, 07/04/17 2:33 am
We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile and refund your initial purchase.
Bear in mind that it may take up to 10 business days for the funds to be returned to your bank account due to the financial institutions involved in the process.
Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.
We hope you will come to understand our decision in this matter and we wish you best of luck in your future endeavors.
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