What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Grand Reef Casino - Two of my last three withdrawals have taken over two months to settle

UNRESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 500
edzktown New Zealand Message
Posted on October 31, 2017

I had previously made a withdrawal for $800 and was emailed to fill out a deposit confirmation form, sign every deposit I had made an send it back. After a week of not receiving a reply I had made contact with them and I was told that my papers were received and that my withdrawal would be sent with in the next week. Two weeks later I had not received my deposit and was told by customer support that it had not even been processed because of overwhelming customer orders. I received my withdrawal 3 months after the initial withdrawal request but in small part payments. Now I have another withdrawal of $500 and I have been asked to do the same deposit confirmation form and I have been waiting over 2 months to receive my withdrawal and have not received it yet. I have also been told by customer support that it has not been checked by the finance department due to the high numbers of customers to deal with.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy