I have submitted documents for account verification several weeks ago, they were approved and I got a confirmation email that my account was fully verified. I requested a withdrawal of 1,000 euros and never got any confirmation of the pay out so I asked the customer service to tell me when the withdrawal had been paid out, they said the 14th of November 2016. On the day I contacted them I was on holiday in Spain and the customer service agent had been very tactless and rude, telling me: "can I know why your IP shows in Spain? This is forbidden you know!". This tells a lot about the level of service... Anyway.
After 5 bank days I didn't have my money so I contacted them again and they came up with the following story: you have filed in wrong bank details and the money bounced back. 1) If the money bounced back, why didn't they inform me? 2) They had my bank details on the bank statement I had sent in and which they had approved. 3) I work in iGaming and a transaction takes much longer than that to bounce back.
But this is not finished, they also added that since I have multiple accounts on multiple accounts they have closed my account and they could not pay the withdrawal out for now, and I was required to send my bank details again.
Of course they never gave me any details about the "multiple accounts" and I never got any clear answer/information about anything, they just keep ignoring y emails when I contact them and if they happen to answer they give me the same canned response over and over. This has been lasting for weeks and I would like this to be fixed now.