Complaint #16 b-Bets Casino

Delayed payment, unjustified 'multi-accounting' accusations

By Melissamet

9 years ago

HI,
I have submitted documents for account verification several weeks ago, they were approved and I got a confirmation email that my account was fully verified. I requested a withdrawal of 1,000 euros and never got any confirmation of the pay out so I asked the customer service to tell me when the withdrawal had been paid out, they said the 14th of November 2016. On the day I contacted them I was on holiday in Spain and the customer service agent had been very tactless and rude, telling me: "can I know why your IP shows in Spain? This is forbidden you know!". This tells a lot about the level of service... Anyway.
After 5 bank days I didn't have my money so I contacted them again and they came up with the following story: you have filed in wrong bank details and the money bounced back. 1) If the money bounced back, why didn't they inform me? 2) They had my bank details on the bank statement I had sent in and which they had approved. 3) I work in iGaming and a transaction takes much longer than that to bounce back.
But this is not finished, they also added that since I have multiple accounts on multiple accounts they have closed my account and they could not pay the withdrawal out for now, and I was required to send my bank details again.
Of course they never gave me any details about the "multiple accounts" and I never got any clear answer/information about anything, they just keep ignoring y emails when I contact them and if they happen to answer they give me the same canned response over and over. This has been lasting for weeks and I would like this to be fixed now.

Disputed Casino b-Bets Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team find the following statement left by player on December 12th

"...This is not acceptable to give out some details about my account to a third party, first of all..."

as totally unacceptable and in violation of the AskGamblers Terms & AskGamblers Casino Complaints Service Guidelines which player agreed and accepted upon registering with AskGamblers and submitting a complaint via AGCCS. If player had no genuine intentions cooperating the AskGamblers Complaints Team and providing all the required facts as well as available evidence, including but not limited to account and personal information, then player was not supposed to use AGCCS at all in first place.

Since it is now obvious player is not interested to follow AGGCS Terms and Guidelines and cooperate the AskGamblers Complaints Team accordingly we took the decision to reject this complaint and to restrict player from using AGCCS from now on.

The case is being officially closed now.

Inactive user

9 years ago

Hi,
I already wrote a reply yesterday but for some reason it vanished. Odd...
Anyway, as I said yesterday, the next step is my lawyer and you will have to be way more relevant and consistent. This is not acceptable to give out some details about my account to a third party, first of all. And the most serious part of the story is that you have based your decision on assumptions, which is really wrong.
The only reason why you claimed I had several accounts is because I contacted your customer from my place of holiday, Madrid, and my IP showed in Spain at this moment, then you jumped on the occasion not to pay my winnings out.
Also I would like you to clarify why in the first place I have been informed that my withdrawal was paid and then it bounced back due to wrong bank details, and made me provide my bank statement again while I had sent it in for the account verification which was completed prior the withdrawal request?
If it was paid out in the first place I kindly ask you to provide me with the transaction number.
Thanks

b-Bets Casino

• Representative

9 years ago

Hi,

Please know that we are currently in the process of presenting the evidence that our decision was based on to Ask Gamblers.
We thank you in advance for your patience in the meantime

Kindest Regards,
The b-Bets Team.

Inactive user

9 years ago

I would still need some explanations I am afraid, "suspecting" multiple accounts is not enough to not pay out 1,000 euros.
I would like to remind you that I provided a full set of documents in the 1st place and which were approved, account was fully verified before the withdrawal request.
I would also like to remind you that my withdrawal was processed as you informed me.
When I contacted the customer support I was on holiday in Madrid and that's how everything started, just because I contacted you from a banned country. This whole made up story about IPs and mutliple accounts is only based on assumptions and this is very serious.
I kindly ask you to tell me why was my account fully verified and all was good + withdrawal paid out then?
Thanks a lot in advance.

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150