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Tipbet Casino - Verification and withdrawal problems

RESOLVED
vrata6875 Slovenia
Posted on January 16, 2018.

Hello, I have a lot of problems with withdrawing my winnings from tipbet. I have requested a skrill withdraw on 4.1 for 2200€ and my documents were already verified. Then I waited until today that was 11 days, while I had contacted their support numerous times as was told that a skrill withdraw takes up to 24 hours and was promised to receive my money first on friday and then today at the least. Then today after 11 days I received an email to upload more documents. I have already uploaded my passport, my utility bill, my skrill screenshot, my selfie with a passport, my skrill transactions with them and now all of my skrill transactions for the past 3 months. I have blacked out the transaction names as this is a private matter and they can not demand this information from me. What I buy with my skrill wallet is none of their business, I have left the transactions made with them clear so they can be noticed. And this is still not enough for them. I have not used any of their bonuses, I used only my money and now they are refusing to verify my account and process my withdrawal. I do not understand how all of these documents are not enough and how can they demand to see all of my skrill transactions for the past 3 months, what I buy on the internet with my wallet is a private matter and they can not demand such a thing from me.

Posted on January 18, 2018.

Good day mr .Dino,

I had chance to review your case and as i see payment had been made by our Finance team . As i see, Standard identification procedure was accomplished when ID, POA & deposit method statement were approved . Nevertheless, there was a need to perform some additional check before processing the transaction. Deposit method statement displaying transactions from last 3 months had been asked to prove the ownership of the payment method which was not necessary in any case and it had been corrected . When account verification process has been successfully accomplished, account has been activated and winnings paid out. We understand our player's privacy manners and will approach respectfully and sorry for the misunderstanding.

Warm regards,

AskGamblers
Posted on January 18, 2018.

Dear @vrata6875,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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