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Tipbet Casino - Problem with verification

RESOLVED
Complaint Info
Disputed casino Tipbet Casino
Reason Verification issues
Amount € 630
Posted on May 11, 2018

Hello Askgamblers, i write about my issue with Tipbet.
I meet my conditions to request withdraw of my funds and they request from me first to send ID, screen shoot of my neteller account and bill, so i send them all my needed documents, after that they request me to send image holding my ID next to my face, i send them my Driving Licence holding to my face but they rejected this documents because it must be ID card, so i made a new picture holding my ID next to my face. After a couple days my account was verified and i request withdraw, but they cancel my withdraw and ask me for phone call, so i write them to call me back on my phone. When they call me they start to ask me many question which are similar in different ways hoping me to put me in a gap, i explain them everything what they ask me, my bets, my last contact with them on a live chat, everything was fine. But the end of the day they back my deposit from 100 euro and close my account with 630 euro. So can you help me, because i provide everything what they want, two ID holding to my face, bill, screen shoot on my pay methods, phone call and everything was fine, this is shame, those people must be send out of bussiness because they are fake!

Posted on May 11, 2018

Dear Aleksdrina,
Thank you for your feedback.

Kindly be informed that the verification process is a duty which we need to follow due to our regulator’s rules. Furthermore, our Risk & Fraud department need to check all documents and is allowed to request an additional selfie.

This procedure is for the security of all involved parties. Please note that the verification process has been completed after the relevant department reviewed your documents. In your case it was necessary to organize a phone call.

Kindly note that we cannot give any detailed information, but third-party abuse is strictly forbidden as it is stated in the terms and conditions.

However, we will review your case, check all details again and get back to you soon.

Kindly note one more time, that those kinds of violations are totally forbidden, and those rules are connected to our MGA-License.

Best regards,

Your Tipbet Experience Team

Posted on May 12, 2018

Dear Aleksdrina,
thank you for your patience.

We are happy to tell you, that we took the decision to pay out your winnings as a goodwill.

Please mind the mentioned reasons for our decision and therefor your account will remain closed.

Best regards,

Your Tipbet Experience Team

AskGamblers
Posted on May 16, 2018

Dear @aleksdrina,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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