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Thebes Casino - Payment still missing after 10+ days of waiting

RESOLVED
Complaint Info
Disputed casino Thebes Casino
Reason Delayed payment
Amount € 1617
Posted on January 10, 2019

Hi,

I received an email on 28/12/18 informing that my withdrawal of 1617€ was approved but could not send money to my Skrill account due to a problem. My Skrill page was and is 100% ok, so on same day i send an email informing my Neteller account ( with printscreen of account ), so that my money could be sent to Neteller. Untill today i already send several emails every day and i had not received my money and not received a single answer to my emails. My user is brito41 and if needed i can show print screen of all emails i sent and the only one i received on 28/12/18.
A casino that informs e-wallets payments in 24h, mine is already on 10 days and got no answer or reply. It´s a lack of respect to players, that casino support or accounting, don´t have the consideration to answer an email. Besides all this, i´m still waiting for my money. Once again, if needed, i will post all emails i sent in these last days, without a single answer.

Posted on January 10, 2019

Situation was already solved by Thebes Casino and i already received my money.
Thanks,

Posted on January 11, 2019

Hello,

We hope this message finds you well.

We are happy to hear that the funds have reached you and we are at your full disposal should you need any further assistance.

Kind regards,
The Thebes Casino Team

AskGamblers
Posted on January 11, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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