I am usually not the person who complains about something, but this time I think that I was not treated correctly.
I got bonus money from Thebes Casino and fullfilled the requirements (wager eg.). I know that I have to make a deposit which I did. I always got confirmed by the livechat. I sent them all the documents needed.
I also know that I am only able to withdraw 100€ which I did. Unfortunately my withdrawal requests always get canceled which makes no sense at all, because they have all the information they need. Customer service told me so.
I have the feeling that they decline it in order to make me do another deposit, because of the 5 days rule and so on.
I really feel scamed, because they immediatly accepted the deposit and everything was fine. Live support was really helpfull. Now the livesupport does not even reply anymore. The e-mail support however is really nice, but the keep telling me the standard answers that withdrawals take 72h hour to be reviewed and sometimes longer and so on.
Today like I said another withdrawal request got declined and so I feel forced to write this complaint now.