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Thebes Casino - Closed my account and declined winnings without any justification

RESOLVED
Complaint Info
Disputed casino Thebes Casino
Reason Account closure
Inactive user
Posted on July 23, 2019

I have registered at Thebes Casino, depositing the sum of USD2,800. I played for around 30 minutes in the slot games and I believe the ladyluck is with me. I have managed to get my balance to over USD4,280 (net winnings USD1480). I was so happy and unable to sleep the whole night!! Who's know, this is the start of nightmare!!

In the second day, I want to play again and login to my casino account and found out it is blocked without any notice. Subsequently, I found out that my e-wallet being credited with the sum of USD2,800 from Thebes Casino.

Immediately, I email to them and asking what is actually going on? Their response as follows:

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

What a joke? Inconsistencies?? what does it means? I think the only one reason of being inconsistencies is I have won some money at their casino. That is the inconsistencies!

Their explanation is too blur for people to understand. It seems that they are just simply wipe out your winnings, returning your deposit and closed the case. They are thief!!

I hope the Askgamblers to fight for my rightful winnings and claims back from TheBes Casino and also this serve as the warning for other genuine player like me that wish to play at TheBes casino, you better think twice!.

Thank you and best regards

Posted on July 25, 2019

Hello,

We hope this message finds you well.

We have checked the account in question and found that the Security team identified duplicate accounts that the member created on thebescasino.com.

The accounts have been permanently closed by the Security department according to the following rule in Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Please note that the amount deposited on the account has been refunded to the member as soon as the breach of the rules was identified.

We appreciate your understanding in this matter.

Best regards,
The Thebes Casino team

AskGamblers
Posted on July 25, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Thebes Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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