I requested the following payouts; $572 on 3/14, $532 on 3/15 and $2297.00 on 3/22, all using the no rules bonus. The first two SMALL payouts were approved on 3/31 and 4/20 respectively. Although they were requested a day apart, it took 20 EXTRA days to approve the second one. The third and largest payout still had not approved.
On 4/6, I received an email from my 'VIP Manager' saying that there is a new FASTER way to get payouts and the processing time is only 4-7 banking days. I sent my card info on 4/14 and said apply it to all my pending payouts.
After multiple email exchanges, I got extremely frustrated as the VIP Managers repeatedly gave me incomplete, vague, and inconsistent information; usually about only one payout despite requesting status on all 3 since they were requested in a 1 week time span. Finally, on 5/4, i broke everything down using an Excel table, spelling everything out to eliminate all of the apparent confusion. In response, the VIP Managers AND the live agent gave me a lecture about being patient, that there were delays, etc. At NO time did I ever say I wanted the money faster, I simply wanted RELIABLE, ACCURATE, and CONSISTENT information. I was , of course, reassurred that the money was on its way.
I received the first two payments (together), who knows why they were combined...on 5/14. The last payout still had not been sent to the processor. Finally, I get an email this weekend saying that there is a problem with the debit card processor and that the casino wants my wire transfer information (which they have on file BTW).
Please help i am really at my wits end. I have PDF's of the conversations, which i cannot attach.