Complaint #2 b-Bets Casino

Refusing to pay the winning amount of 446 euro

By zjac76

11 years ago

Casino b-Bets does not want to pay the winning amount of 446 Euros.

I made a 2x20 Euro deposits.

I had more than 1,100 euros to wager(it was indicated that the calculator on the website).

Calculator on the pointed free resources to play. Commissioned payment of 446 euros, which is not implemented.

In annex:
- history withdraw and deposit
- screen winning in the game
- Betting history, which also indicates that the measures were free

Please help me.
Very much thanks

Disputed Casino b-Bets Casino

Reason Declined payment

Amount €446

Discussion

zjac76

• 1 reviews

11 years ago

1. b-bets.casion:

Payment received - Thanks, but it remains only a distaste for many reasons.
The finance department is working b-bets carelessly, or casino hopes that someone will claim on your winnings. Certainly lost a player who is active in several other places.
To the response time, which amounted to five days, despite my daily reports on live chat. Poor work organization and system showing on the possible withdrawal.

P.S. Still showing on my account 10 free spinn, but they do not have - I can see that it can not solve? Party fails to operate correctly by. me, or is it intentional to not be clear

2. @askgamblers.com

I wanted to thank you for mediation and assistance from www.askgamblers.com.
Probably, if not notification to you, I never received that amount.
Well, they are, the case is closed. Regards / Jacek ( Thank you Danny from support )

zjac76

• 1 reviews

11 years ago

Email from support I received yesterday:
"Dear Jacek,

To follow up on a request received by the support department we would like to inform you of the following;
your account has been reviewed by the finance department, and they came to the conclusion your winnings were indeed created by your deposit and deposit bonus, and not by a No deposit bonus.
Therefor the remainder of your winnings 421 euro, will be transferred to you as well.
You will receive this amount shortly.

For no deposit bonuses other rules apply - even if you made a deposit in the past - No deposits bonuses are limited in payouts. but this term did not apply to your account in this event

If you have any more questions, please let us know,

Let us know if you have more questions, we are happy to help you!

Sincerely,
Susanne
b-Bets support - help
casinolive-support"

Now I have a question: Is "You will receive this amount shortly." in the case of B-Bets means further 6 days? After this email should be within max. An hour the amount of payments to Skrill. It's been 24 hours since email.

zjac76

• 1 reviews

11 years ago

I have e-mail with the finance department. Now I look forward to the speedy implementation of the transfer, today marks six days, and the Rules have 1-5.
In providing not believe it until I see the payment in your bank account or Skrill.
I am in many casinos and the first time I meet with such a situation.

Regards

b-Bets Casino

• Representative

11 years ago

Dear Player,

We have tried to understand your latest replies on the forum. But we do not understand it completely.
Nevertheless, I have been updated by finance department as they have followed up on your previous ticket.

They checked and revised your betting history, and like indicated in the email send to you today, the remainder of the winnings will be transfered.

Regards,
Tony

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 84 out of 94 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150