Hopa Casino - Trying to apply unjustified additional wagering to my winnings

Andrei Cretu United Kingdom
posted on April 1, 2016.


i got and email from hopa that i have 50 freespins , i won 14 £ i finish the wagering requirements end up with 500 but max cashout is 100 , requies minum deposit of 10 to make a witdraw , i have made a deposit of 10 ask fot the chat not to give me anybonuses , did not happen , after my deposit it says that i need to wager over 23.000 to be able to witdraw when to chat and they told me that i need to wager that amount to be order to witdraw . i have reed the terms and did not found anything about this can you please advise me what to do in this case as the chat seems not listening to me , the only rulles that i found about the no deposit are

< bonus rules quote removed >

the chat said that i need to wager all bonus that i got before as well but i got 2 bonuses won of 17 after freespins wich i lost , and 14 after freeespins wich i finish wagering , ok i need to wager the 17 as well but is 800 to wager not 23.000

other proff that shes not covered

Please wait for an agent to respond, in order to start the chat.
You are now chatting with 'Louise'
Louise: Hi there and welcome. My name is Louise, how are you today?
beby001144: yes
beby001144: i have read the terms
beby001144: and i did not find
beby001144: where it stated that i need to wager 23.000
beby001144: and i dont find any reason for that
beby001144: i got 14 bonus i needed to wager x50
beby001144: i did
beby001144: was saying i have witdrawble money in the account
beby001144: but in order to witdraw require minum deposit
beby001144: i did
beby001144: after the deposit
Louise: okay
beby001144: says that i need to wager over 23.000
beby001144: i allready open a case on one of your affiliate
Louise: you need to wager the winnings
beby001144: i need to wager 23.000 to be able to witdraw 100 ?
Louise: some games to play that count towards 100% are fruity friends, vip black, Egyptian Magic
beby001144: i did not ask tha
beby001144: t
Louise: yes you need to wager to cashout
beby001144: i need to wager 23.000 to witdraw 100 ?
beby001144: how is possible
beby001144: i never had to wager this amount
Louise: you need to wager on all bonuses and winnings from bonuses
beby001144: in my 12 years of gamgling
beby001144: but before i deposit was saying that i dont need to wager anything
beby001144: and i witdraw 100 from prime as well
beby001144: from a no deposit
beby001144: and i did not need to wager after my deposit
beby001144: i was just able to witdraw
Louise: please hold
beby001144: his amazing offer is only available until 7am (GMT) on 27-03-2016. Your Free Spins are available on: Starburst, Gonzo's Quest, Spiñata Grande, Twin Spin & Sparks. Unused spins expire 24hrs after being issued. Winnings won with spins that were received upon login, must be wagered x50. Bets on different games contribute differently to the compliance of the wagering requirements: Wagering Bonus Policy
beby001144: this is the email i got when i got the no deposit offer
beby001144: winnings from freespins must be wagered x50
beby001144: i did
beby001144: what else do you want from me
Louise: you need to wager the winnings yes
beby001144: i did
beby001144: 14 x50 700 wagered
Louise: you had 520 in balance then dposited 10
beby001144: before i deposit was 0 wagering to do was saying that i can witdraw
beby001144: i made the deposit and i could not witdraw
beby001144: can you tell the rule where it says that
beby001144: ?
beby001144: what are you saying
beby001144: as i check and there is no suchthing
Louise: 520 50x wagering is 26000
beby001144: thats the rule ?
Louise: winnings from free spins need to be wagered
beby001144: i did wagered the winnings from freespins
Louise: No there is still wagering
beby001144: n
beby001144: i won 14 from the freespins
beby001144: i wager 50x 700
beby001144: till was saying i dont have anything to wager.

please help me

posted on April 4, 2016.

Dear fb_102­089­438­482­59420,

Thanks for your feedbacks.

Please note that as written in our terms and conditions, winnings from free spins and free bonus before 1st deposit was made are limited to 100.

Please note that we left on balance the 100 (max win) + your initial deposit of 10 pounds. We also removed the wagering, so you can now request a cash out.

Don t hesitate to contact us.

Best Regards
Customer Support

Andrei Cretu United Kingdom
posted on April 4, 2016.

solved thank you

Andrei Cretu United Kingdom
posted on April 4, 2016.

Also if you could procces my witdraw faster will be nice , as i waited 5 days for this to clear .thank you

posted on April 4, 2016.

Of course we are on it right now! :)

Best Regards

posted on April 4, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.