Complaint #12 Superior Casino

Payment declined and account locked without any reason

By Hakim H.

7 years ago

Message on forum

Hi, i'm Hakim Haddad have sign up in Superior Casino ( superiorcasino.com email ID: medamine9645@gmail.com and username: medamine9645) and they have gives me a bonus of 25$, all support have tell me that i must finish the wagering, make a deposit and that i can withdraw that i have deposit + the amount that i have earned after finish the wager ( maximum 50$) so i have success to finish the wager with the max earn 50$ and i have also make a deposit of 25$, now i have again asked support what i must do now to ensure my money , i remember Alex from Superior Casino they have tell me Congratulations 2 or 3 times and also tell me that i can withdraw 75$. I have do this and the next day i have received an email from faxback@superiorcasino.com asking me to sent him document to finish the payment process and ii have sent all that they have asked me. Now the surprise they have reply after 2 other days because they have waiting that maybe i reverse withdraw or i make another deposit, they have tell me that: " account has been banned. All winnings have been voided." !!! so please help me to get my money and solve this injustice and sorry it's a clear SCAM because i'm sure that all is okay and Thanks.

Disputed Casino Superior Casino

Reason Declined payment

Amount $25

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

amidad014

• Tunisia • 14 reviews

7 years ago

Received , thank you Askgamblers for your help, without you i'm sure that i can't get my money !

Superior Casino

• Representative

7 years ago

We are happy to inform you that we have issued a refund for your $25 deposit and sent it back to your Skrill account.

Please confirm the payment. Thanks!

amidad014

• Tunisia • 14 reviews

7 years ago

Hi there, i have sent you my passport and all documents that you have asked me . the support have tell me many time congratulations and that i need just make my first deposit to withdraw my money and i have do this also. I have do all that you have asked me to do, i have the attention to continued with you and make more deposit and also i have tell your support that i love your games and maybe i will add your games and promote your gambling website for free in my online gaming website that have more than 10k views per day and i don't want after that you have banned me to promote that you are maybe a scammer website .. I have sent you the proof of my identity and my address and no risk for you and you can consider only this account or ask other their proof of identity it's not my problem if there are others that have maybe the same name like me so please give me my money as soon as you can to finish this problem and close this complaint without more scandal. Thank you to Askgamblers team that have give me the opportunity to make this complaint because before request payment i receive many email from superiorcasino.com that ask me to make a deposit and many offers and free spins and that i can reverse withdraw... but when they have been sure that i want my money and i have given that they have asked me to finish the process , they have just sent me that my account is locked and you will not get payed !!! that's really don't cool and you must accepted the rules of the game, 90% loose their money in the casinos websites so at least pay the 10% and don't be greedy and want keep all for you.

Superior Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $230

Avg. Complaint Duration 59 days

Avg. Response Time 14 hours

Superior Casino Complaints

See all complaints for this casino

I expected the withdrawal process to be completed within a reasonable timeframe

Dear Subabet Casino Support Team,

I am writing to formally express my dissatisfaction with the delay in processing my withdrawal request, which I submitted on April 1st, 2025. Despite having followed all the necessary steps and meeting the required criteria for withdrawal, my funds have yet to be processed, and I have not received any satisfactory explanation or resolution.

The details of my withdrawal request are as follows:

Username/Account ID: removed

Withdrawal Amount: [3 withdrals of 750$ each]

Date of Withdrawal Request: April 1st, 2025

Payment Method: [intract transfer]

As per the terms and conditions of Subabet Casino, I expected the withdrawal process to be completed within a reasonable timeframe. However, it has now been over a week, and I have received no clear communication from your team regarding the status of my withdrawal.

I appreciate your immediate attention to this matter and look forward to a prompt response.

Sincerely,

Rejected

$2,250

Slow on a $26 payout

On the 5th April I deposited $25 to Superior Casino. I was unable to deposit using Skrill so I used Neteller. In retrospect perhaps Skrill know something! I played for a short while and then to test their withdrawal system I withdrew $26.00 the next day. I did not accept any offers or bonuses so there was no 'play through' requirement. On the 20th April they asked for government-issued photo identification, a utility bill which I duly sent. (Although I don't see why as neteller have already confirmed my ID) On the 21st April they wrote "Thank you for sending the documents. We will forward them to our Security Department so they can check them." I don't know what there is to check I sent a copy of my driving licence showing my home address and a council tax bill for the same address Now on the 25th April I still haven't received my withdrawal ! If they won't pay me my winnings of $1 why on earth would I want to play there in future? I play at several online casinos and have never had any such problems anywhere else.

Resolved

$26

Delayed payment

I have been waiting for Superior Casino to process a withdrawal for £573 since 22nd October. The casino advises that it takes 2-5 business days to process withdrawals but my withdrawal has taken longer than 3 weeks.

Resolved

£573

Not paying

I have been tryng to get $118.00 since I won it on their free chip on the 7th. I guess they said they had a problem with echeck to open a ewallet account that accepts us players so i have quicktender which is use y wallet on their site and all other sites. Now they told me 2-3 days then another 2-3 days the defiitly on the 16th which is today and now he says oh maybe around the 16 maybe friday!!!!! I am geting pissed off and probably all Rival players. I started closing my Rival sites and I am just waitig on payouts who basically are just holding mu money as I was ever told by the money broker they will deliberately hold your money as long as they want to now. So now how can you help Ihave ckose to 700$ out there procesed. Please help and please blacklist this site especially, they do not pay and all my info was aproved. They persons o spoke with were troy and just Robert. My account name there is ************ and e-mail is *****@********.com. There are a few more I was told I would be paid on the 18h if not I will be complying and 2 got back to 2.9.11. I think I will go back to the casino because Rivals are really getting very very bad to play!! Thank you, patriciamae1

Resolved

$118