Payments of my real account balance have been declined and then wiped
I won a jackpot of just under 5000aud plus another 700 on roulette all with money i deposited not free spins wins etc. I was told on the phone when i signed up that i would be able to withdraw any winnings but 500 per week max and i chose the option not to have any bonus bets as i just wantes to play with my own money. In December last year they payed my 500 into my account. Then i requested another 1000 it got approved but was never payed into my account but was deduced from my account. Since then i was payed 685 and 380 into my account but that was deducted from my balance also so was not the original 1000 that was missing. I emailed the other day to ask whats going on and i since been told that the rest of the money in my account is won on free spins so will be wiped. And that i got payed 2309aud so far which is not true. I am very unhappy with how my account has been handled. I just want all the money im owed
CrazyWinners Casino Complaint Stats
Resolved
23 / 32
Avg. Amount
$560
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
CrazyWinners Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 21 out of 30 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.