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Play Million Casino - Still waiting on $2500 withdrawal

jenpest13 New Zealand
Posted on May 3, 2017

I made a withdrawal to the amount of $2,500.00 on 24 April 2017. I had finished the wagering with the bonus I used and also had just uploaded the relevant documents needed to verify my account.
I then received an email on 24 April 2017 from Play Million stating they had received my withdrawal request, where funnily enough they stated that I could trust them to give me fast payouts!!!!! Also received an email from VIP on same day congratulating me on my win blah blah, so I replied to this email 25 April 2017 in the hopes of getting some type of expectancy date.
Over the next few days I contacted Customer Support via Chat multiple times enquiring about the status of my withdrawal and kept getting told the same thing. That they were not able to access that information, however they could see it was with the Payments Processing Department.
All the while I still haven't even received a confirmation stating my documents were acceptable to help in verifying my account.
On the 28 April 2017 I sent another email to the VIP Manager stating I was reaching out for some type of contact regarding my withdrawal. I then got a reply form a different VIP Manager the same day apologising that there was no contact and stating that in order to process my withdrawal could I please provide another photo of the back of my credit card details, as the one I provided the corners were cut off. And could they also have my bank account details as the back up withdrawal method should they not be able to make a payment to my credit card. The said once this is done it will be approved by the Payments department and I'll received an automated email stating so.
So 29 April 2017 I sent an email with the relevant documents and information that was requested. I then received a reply from yet ANOTHER VIP Manager thanking me for my email and she had received the attached documents and she had forwarded to the Payments Department to be processed. So I replied thanking that Manager, then later on that day I received an email from would you believe it ANOTHER VIP Manager. Later on that night I received an email from a 5th and different VIP Manager asking for the exact same information and documents as I had sent in earlier that day. So yet again another email from myself was sent to Play Million stating I had already done this and asked why I had been asked twice etc, only to receive an acknowledgment that my enquiry had been received.
It is now the 1 May 2017 and still NOTHING, no contact, no confirmation and no money!!!!!!!
This is ridiculous!!! I tried to attach all afore mentioned emails but it wont seem to let me and I'm unsure of how to change the format.

Posted on May 6, 2017

Dear Play Million Casino,

Please let us know if there's some update regarding this case.

jenpest13 New Zealand
Posted on May 9, 2017

I FINALLY received my winnings $2500.00 on 9 May 2017!!

Posted on May 9, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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