Las Vegas USA Casino - After a whole month still waiting for my payment

posted on September 22, 2015.

On August 26, 2015, I submitted a withdrawal request for $1,000.00. I sent in all of my paperwork (so I thought) and it was approved. I sent several emails asking for a status and I received the same reply that my payment is still processing and I'll be notified once the payment company transfers my money.

On September 17, 2015 I got an email from Las Vegas, USA wanting me to fill in my bank information and address (I had already done so when I submitted my request). Still I filled out the information again and resent it.

I don't understand why it's taking nearly a month to receive my winnings considering this casino isn't blacklisted.

Thank you for your help.

posted on September 24, 2015.

I received an email from the casino saying:

Greetings from MainStreet Vegas Group and congratulations on your winnings!

We are expecting our payments provider to start processing your withdrawal within the next following days. As soon as the final details of the transaction become available, we will notify you accordingly via e-mail.

Kind Regards,
Las Vegas USA Finance Department

Great! Only this is the same email I received from them over three weeks ago...

posted on September 26, 2015.

Dear @ditzywitch,

Any update regarding your complaint? Thank you.

posted on September 26, 2015.

I contacted the casino yesterday via live chat and was given exactly the same run around. It floored me that I had to wait for nearly 10 minutes for the finance department to type "As soon as the final details of the transaction become available, we will notify you accordingly via e-mail."

I'm a low roller so winning $1,000.00 is really a big deal to me. I really hope I get paid.

posted on September 27, 2015.

I received my wire transfer this morning but I didn't receive an email letting me know:) I'm happy now.

Please close this complaint.

posted on September 28, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.