On August 26, 2015, I submitted a withdrawal request for $1,000.00. I sent in all of my paperwork (so I thought) and it was approved. I sent several emails asking for a status and I received the same reply that my payment is still processing and I'll be notified once the payment company transfers my money.
On September 17, 2015 I got an email from Las Vegas, USA wanting me to fill in my bank information and address (I had already done so when I submitted my request). Still I filled out the information again and resent it.
I don't understand why it's taking nearly a month to receive my winnings considering this casino isn't blacklisted.
Thank you for your help.