Complaint #5 Casino Splendido

Casino Splendido will not verify my account!!

By jayrock545

11 years ago

Message on forum

Hello,

I had a weekly promtion of depositing 500 euro ' s everyday. i did that from monday till wednesday then I had a withdraw of 2800 euro

I never got payed my account got locked out I keep receiving emails they want more docs I keep sending them I never received an answer back. I hope they can verify my account and I will get payed.

Disputed Casino Casino Splendido

Reason Verification issues

Amount €2800

Discussion

AskGamblers

• Support Team

11 years ago

This complaint is unresolved. We didn't get evidence from casino to back up their statement.

Casino Splendido

• Representative

11 years ago

We have reviewed this complaint and the account in question and have found that the original decision for account closure and withdrawal forfeiture was made based on the results of a full financial and behavioral analysis. This was communicated to the customer in question and due to Risk Concerns and possible infringement on casino security the player was referred to Ecogra for further information in regard to this matter. Based on these parameters we maintain the original decision and again revert the customer to consult Ecogra for further information.

AskGamblers

• Support Team

11 years ago

Dear @jayrock545,
Any update considering your complaint? Thank you.

Casino Splendido Complaint Stats

Resolved 0 / 3

Avg. Amount $2,837

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

Casino Splendido Complaints

See all complaints for this casino

Casino Splendio confiscated 4700 euro

Hello,

I have an account with Casino Splendido since 2010, I am a regular player there, since they have such a great bonus calendar. After playing for a while I had 2 withdraws from 900 and 3815 Euro. I didn't got any money returned to my bank account after talking in the chat they told me they would contact me asap.

Never heard anything back. Later on i received my 2 deposits back without any explanation. I was wondering what has happened and why my money is confiscated. This is not right! I was surfing on internet and saw more players didn't get payed. It looks like they have some serious problems.

Maybe the casino rep can explain why my money is confiscated because I don't have any idea why.

Regards

Big Gamble

Unresolved

€4,715

a second evaluation of my case

Hello

On 12/01/2013 I was invited to play at Casino Splendido through a mail. I deposited 100 and I received a bonus ...with a 22.5 euro bet I won 15 647.50 EUR at Spring Break video slot.

Given that I won a very nice amount after I completed the wagering I made a withdraw and I sent my documents in order to have my account updated. Next days I received an e-mail where I am informed that my documents are accepted.

After this step I was put on hold for more than 7-8 days. In this time I made a phone call and I talked with a guy from coustomer support. This person told me that my documents are accepted and my withdraw is in the "final stage" and I have to wait for manager approval.

"Dear Andrei ,

Thank you for forwarding the requested documents. These documents have been verified and accepted by the casino.

We will keep you updated with any further feedback .

We are here for you 24 hours, 7 days a week.

Sincerely,

XXXX,"

I want to emphasize that in this time my account was open and I was able to play my remaning balance.

Finally my account was closed without notice and my balance voided approximately 17000 EUR.

On this occasino I want to request a second evaluation of my case.

Regards,

Andrei T

http://www.youtube.com/watch?v=r0k2q0GUPzI&list=FLDUxVnb2o2-vn_myfFft2Lw

Unresolved