Complaint #20
Spartan Slots Casino
Performing ''Random Verification'' After Requesting $4,000 Withdrawal
7 years ago
I requested a withdrawal payout of 4000.00 on June 6, 2018. I waited the 7 business days wait because they have a policy of only one withdrawal per seven days. That's fine, as this was my third withdrawal. Then after a week, the 4000.00 appeared in my account. So I connected live chat, they said they needed a photo to be sent of a credit card that I used. That's fine, so I did that, after another week, I tried again to request the 4000.00. On June 19th I contacted live chat again, and they said all looked good and that the request should be approved June 20th. Today is June 20th, and the 4000.00 is BACK in my account. I contacted live chat again, and was told my account was on a RANDOM VERIFICATION. And that it will be an additional 4-5 BUSINESS days to process this random verification.
I was told that this is in their rules and conditions. That they do random verifications TWICE a year. So NOW, I have to wait until June 25th for this payout to be even approved. So original request date was June 6th, and now it looks like I have come upon another verification process. I won't see this now for another two weeks at least.
I find it odd the TIMING of this RANDOM VERIFICATION. Just so happens on the very day I requested a 4000.00 payout for the second time (this payout was rejected twice). The frustrating part is they do not tell you why your payout withdrawal is being rejected, they just put it back into your account, then you have to CONTACT them to find out why. Then you put it back in, wait the 72 hours AGAIN, and then it gets rejected AGAIN for another 4-5 business days for a random verification. There is no way to know that in 4-5 business days that they will find another reason my withdrawal will be rejected for the third time. And I had to contact THEM to find all this out. Can AskGamblers please help me with this? Thank you very much,
I was told that this is in their rules and conditions. That they do random verifications TWICE a year. So NOW, I have to wait until June 25th for this payout to be even approved. So original request date was June 6th, and now it looks like I have come upon another verification process. I won't see this now for another two weeks at least.
I find it odd the TIMING of this RANDOM VERIFICATION. Just so happens on the very day I requested a 4000.00 payout for the second time (this payout was rejected twice). The frustrating part is they do not tell you why your payout withdrawal is being rejected, they just put it back into your account, then you have to CONTACT them to find out why. Then you put it back in, wait the 72 hours AGAIN, and then it gets rejected AGAIN for another 4-5 business days for a random verification. There is no way to know that in 4-5 business days that they will find another reason my withdrawal will be rejected for the third time. And I had to contact THEM to find all this out. Can AskGamblers please help me with this? Thank you very much,
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