Ag Awards

Spartan Slots Casino - Delaying too long to process my winning

Complaint Info
Disputed casino Spartan Slots Casino
Reason Delayed payment
Amount $ 120
Posted on October 24, 2019


Last month I had created account with casino and received 25 free spins ndb bonus.I played those spins and managed to cash out $110 (maximum winning $100) after verified my account. Then I made 1st deposit and received 200% 1st deposit bonus.I played some slots and this time I again managed to cash out $120 on 26th September 2019.So. I had 2 pending cashout requests separately. I received $100 (max winning amount from ndb bonus) on 9th October this month but as of today I didn't receive $120 remaining request. I had contacted with support several times and explained the incident. Then support from account department told me I didn't receive both withdrawal requests at a time because of my VIP class and had advised me to make withdraw request again.But I don't see my $120 into my account because they had removed all balances while processed $100.Then I sent emails and explained them total situations.After that I didn't receive any reply from them and not received $120 wining which I gained from 1st deposit plus bonus.Could you manage to help me please?

Posted on October 25, 2019


We hope this message finds you well.

Please know that we have looked into it and the Accounting team has confirmed that the funds have been approved and the winnings should already be in your wallet.

Please confirm that the payment has been received and, should you need help with anything else, please do not hesitate to let us know.

Spartan Slots Casino

Posted on October 25, 2019

Dear @mahade,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on October 25, 2019

Spartan slots casino has sent my winning.So complaint resolved successfully.Thank you very much.

Posted on October 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy