Complaint #65 Spartan Slots Casino

Withdrawal over 4000 Euros declined then ignored

By RomFra

3 years ago

I recently won about 500 Euros on Spartanslots Casino after doing several deposits (to see at the screenshots). I verified my account and requested my withdrawal, which would take up to 5 days. During these days, I used a 400 percent Bonus on a deposit of 100 Euros.

I played and did the requested wager amount while having a lot of luck, ending up with about 3500€. I sticked strictly to the bonus conditions. So I made another withdrawal request of these 3500 Euros, in total 4000 Euros . After the 5 days, I received an email, telling me that they were missing a handheld ID Photo of me, so the withdrawal was declined and the money credited back to my account.

So far so good, I went to the verification page but since I was already verified, I could not upload any more documents or photos. I contacted the support about this, who made my verification undone so I could upload the photo. But the verification specifically asked for photos of my id without me holding it + a photo of my face without the id. I did as asked again and responded to the email I received about the problem. To this email I also sent pictures of me holding my id. After that I made another withdrawal request.

5 days later, my request was canceled without a comment and the money (4000Euros) was not even credited back to my account.

I cant reach out for the live support because they are on holiday or something. I wrote an email to the support email address telling them about my problem but have not received any answer yet.

Disputed Casino Spartan Slots Casino

Reason Declined payment

Amount €4000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @RomFra,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

RomFra

3 years ago

Spartanslots
Since i did Not commit a Bonus abuse, i am very Sure that there will be No evidence following. If you Just give me my Money, we can forget about the whole Thing and there will be No hard Feelings. I May even play again at your Casino.

@askgamlers
If there will be No Evidence following, the Case will be closed as unresolved and the Casino still wont pay Out my Money, are there any legal steps i can take?

Kind regars to everyone

AskGamblers

• Support Team

3 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Spartan Slots Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

RomFra

3 years ago

Please dont close the complaint.

Spartan Slots Casino Complaint Stats

Resolved 17 / 26

Avg. Amount $1,025

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Spartan Slots Casino Complaints

See all complaints for this casino

Closed the account without giving explanation with 3,900 Euros in my account

After spending a long time with them playing and having already passed several verifications, I subsequently obtained a profit of 3,900 euros, I requested several withdrawals and that was when they closed my account without giving me any reason and without having violated any type of casino rule or having more than one account or any kind of bonus abuse.

Resolved

I want my refund

Hello my account was disabled. I was told by accounting i would get my withdrawal but I never got it and they stopped responding to me. I would just like to get a refund of my deposit please

The amount is about 1200 euro I believe. I have waited more then a month now for it and still nothing. I don't really know what more to say then to please reach out to me so we can solve this.

Resolved

€1,200

Blocked after 1st deposit and refuse to refund

I deposited a total of R490. Casino account locked, email says found discrepancies. If this is the case why still spamming me with offers why not lock the account before depositing as immediately after I deposited. The account was locked, I've asked for a refund I've sent my docs I'd proof of address and the card with my name on I used to deposit. my full name is <content removed> and the casino is spartan slots.

Unresolved

R490

Trying everything to delay my withdrawal

I attempted to withdraw 3-5 times.

The first time it was denied, I was informed that in order to withdraw money gained from bonuses, you had to deposit $25 at least 5 days before the withdrawal request. Sounds dodgy but fair enough.

I deposited $25, then they came back to me saying my verification was not intact, although it was. I submit my verification and ask livechat if I will receive my money 100% after jumping through their policiy hoops. The person in live chat assured me I would.

What do you know, withdrawal is denied and "apparently" I needed to send verification again. Despite them already having my verification through the site and in their email [email protected] and being assured they had everything to go through with my withdrawal.

I verify again and again, deposit again and again, before being denied by the same "verification issues" and being asked to send the same details every single time.

I suspect this is all a scheme to take money from the victim who decides to play on this site, giving false reasons to people who attempt to withdraw their money so they would deposit again to be in the 5 day $25 withdrawal policy.

I assure you no matter what policies or hoops you jump through, they will again and again play dumb and keep asking you for the same verification and you will be required to deposit again and again until you have deposited more than you have won. They will then keep said money.

Please accept my complaint.

Resolved

Delaying too long to process my winning

Hello

Last month I had created account with Spartanslots.com casino and received 25 free spins ndb bonus.I played those spins and managed to cash out $110 (maximum winning $100) after verified my account. Then I made 1st deposit and received 200% 1st deposit bonus.I played some slots and this time I again managed to cash out $120 on 26th September 2019.So. I had 2 pending cashout requests separately. I received $100 (max winning amount from ndb bonus) on 9th October this month but as of today I didn't receive $120 remaining request. I had contacted with support several times and explained the incident. Then support from account department told me I didn't receive both withdrawal requests at a time because of my VIP class and had advised me to make withdraw request again.But I don't see my $120 into my account because they had removed all balances while processed $100.Then I sent emails and explained them total situations.After that I didn't receive any reply from them and not received $120 wining which I gained from 1st deposit plus bonus.Could you manage to help me please?

Resolved

$120

Will not help with missing deposit

I have been waiting for this casino to update me with my deposit i made but didnt receive into their account. Bitcoin said they should have and it's the receiving ends error... Waiting since the 14th for my deposit to be refunded back to me or put in to my account at your earliest convenience would be much appreciated but I have to gotten a response from you since I've forwarded the proof that it went thru on my end and spoke with bitcoin and they clearly said u have received it and it's completely on your part now to correct this since it's your end that has received my money.

A response from you to let me know what is happening and why I'm not seeing it still is needed. I would rather not have to take this to askgamblers for help in resolving this error

Resolved

Spartan Slots not paying

Hello : The Spartan Slots casino is still not paying . Withdraw 2.023 euros on the 21st and I was told that I was processed in 5 days. Yesterday the 28th was still unprocessed and they don't reply to any mail.
I ask for help
greetings and thanks
I've been waiting 1 month to collect the 4000 that i had and I was finally able to collect my withdrawal

Resolved

€2,023

Account closed for no reason

Till yesterday I had 25 free spins and won about 500$ in bonus money but when I tried to login today to continue the wager, I was shown an error saying my account was disabled. I cannot contact the casino through live chat since I cannot login, and they aren't replying my emails either. I would like to know why they do that for no reason (I did not register more than one account or anything that I know of). Kindly respond.

Resolved

Delayed $700 payment

I have requested withdrawal for the past 2 weeks for USD700.

First withdrawal returned to the account after 5 days, no email. Contact live chat, and being told it is under review, and request me to withdraw again. I have done it.

Second withdrawal till now already 5 days, also no email. It is still pending.

I hope that Askgamblers.com could help me out. Thank you so much

Resolved

$700

Delayed $4,000 payment

Still waiting for my payout - request cancelled excuse was "we had a technical error" $4,000 - they re requested banking details, I took a screenshot of the original submission, was 100% correct. Asked me to email the accounts team, said they will SPEED UP THE PROCESS - I have transcripts of every single conversation I've had from the beginning. No response. Was 12+ working days with still pending. Not good enough. Casino also went completely down today and all the sister casinos - said IP address not found for about 4 hours before re-surfacing. NOW - request rejected and funds back into my balance - first time the chat has been closed for me - they are rejecting my conversation saying all agents are busy - never said that in the past. Im afraid this casino will soon disappear. Will you honour my balance and process this? - really not professional.

Resolved

$4,000