Still waiting for my payout - request cancelled excuse was "we had a technical error" $4,000 - they re requested banking details, I took a screenshot of the original submission, was 100% correct. Asked me to email the accounts team, said they will SPEED UP THE PROCESS - I have transcripts of every single conversation I've had from the beginning. No response. Was 12+ working days with still pending. Not good enough. Casino also went completely down today and all the sister casinos - said IP address not found for about 4 hours before re-surfacing. NOW - request rejected and funds back into my balance - first time the chat has been closed for me - they are rejecting my conversation saying all agents are busy - never said that in the past. Im afraid this casino will soon disappear. Will you honour my balance and process this? - really not professional.