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Spartan Slots Casino - Delayed $4,000 payment

RESOLVED
askgamuser2019 Victoria
Posted on January 24, 2019.

Still waiting for my payout - request cancelled excuse was "we had a technical error" $4,000 - they re requested banking details, I took a screenshot of the original submission, was 100% correct. Asked me to email the accounts team, said they will SPEED UP THE PROCESS - I have transcripts of every single conversation I've had from the beginning. No response. Was 12+ working days with still pending. Not good enough. Casino also went completely down today and all the sister casinos - said IP address not found for about 4 hours before re-surfacing. NOW - request rejected and funds back into my balance - first time the chat has been closed for me - they are rejecting my conversation saying all agents are busy - never said that in the past. Im afraid this casino will soon disappear. Will you honour my balance and process this? - really not professional.

Posted on January 25, 2019.

Hello,

We hope this message finds you well.

We have looked into it and found that the Accounting team needed you to provide us with your Banking information and the Credit Card voucher of the credit card that you used to fund your account. Your account is and has always been fully enabled, and the chat feature is available 24/7. All you need to do is to click on the chat and ask any question that you have regarding your account, one of your account managers will always be ready to answer.

Since you now have the credit card voucher on file and you made a new payout request, please note that the Accounting team will review your pending payout as soon as possible.

In the meantime, we are at your full disposal should you need help with any other information.

Kind regards,
The Spartan Slots Team

askgamuser2019 Victoria
Posted on January 27, 2019.

Still have not been approved. Not resolved.

Posted on January 29, 2019.

Hello,

We hope this message finds you well.

Please note that your withdrawal request has been reviewed and approved and the funds should reach you as soon as possible.
Congratulations on your winnings, we are looking forward to seeing you online soon.

Kind regards,
The Spartan Slots Team

AskGamblers
Posted on January 29, 2019.

Dear @askgamuser2019,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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