Complaint #3
Sky Vegas Casino
Software problem?
12 years ago
I have a situation whereby I have been playing roulette on line
for around a year or so.
A problem arose very occasionally , just about 4 or 5 times over
the period, and I almost ignored it over the first couple of times
apart from being annoyed that I had lost the chance of recovering
my " investment" .
One obviously has to log in to bet, and my preference has been
to start with a balance of several hundred pounds and follow a sequence
of 2/1 odds I.e. bet on red or bet on even and doubling up in the
hope that the sequence will change to in my favour.
This has worked very well most of the time ,and has been an enjoyable
pastime, although I have at times have to replenish my cash balance
from my Visa account when on a long running losing sequence, and
I don't really expect to come out on top.
However I do expect. to have a fair chance.
On at. least 4 occasions when trying to deposit more
funds (WHILST ACTUALLY PLAYING) . I have been prevented from
transferring more cash in order to continue betting, having pressed the
Deposit button in the usual way and been informed .....
"
"sorry you must be logged in to make a deposit"
n
which was not only annoying but gave me no chance of recovering
my. losses. There is no question that I was Logged in as I was
actually playing and had taken no break in between .
In fact , on more than one occasion , I have continued without logging
in using my dwindling balance using 'pennies' instead of pounds and
watched the sequence change in my favour , returning just a small
win in cash terms but quite a heavy overall loss
How could I NOT be logged in ?
for around a year or so.
A problem arose very occasionally , just about 4 or 5 times over
the period, and I almost ignored it over the first couple of times
apart from being annoyed that I had lost the chance of recovering
my " investment" .
One obviously has to log in to bet, and my preference has been
to start with a balance of several hundred pounds and follow a sequence
of 2/1 odds I.e. bet on red or bet on even and doubling up in the
hope that the sequence will change to in my favour.
This has worked very well most of the time ,and has been an enjoyable
pastime, although I have at times have to replenish my cash balance
from my Visa account when on a long running losing sequence, and
I don't really expect to come out on top.
However I do expect. to have a fair chance.
On at. least 4 occasions when trying to deposit more
funds (WHILST ACTUALLY PLAYING) . I have been prevented from
transferring more cash in order to continue betting, having pressed the
Deposit button in the usual way and been informed .....
"
"sorry you must be logged in to make a deposit"
n
which was not only annoying but gave me no chance of recovering
my. losses. There is no question that I was Logged in as I was
actually playing and had taken no break in between .
In fact , on more than one occasion , I have continued without logging
in using my dwindling balance using 'pennies' instead of pounds and
watched the sequence change in my favour , returning just a small
win in cash terms but quite a heavy overall loss
How could I NOT be logged in ?
Screenshot
