Smart Live Gaming Casino - Non-payment of £3252.53

Timothy Hall United Kingdom
posted on August 3, 2016.

On the 8th June 2016 I deposited £400 via debit card to smartlivecasino to claim their second deposit bonus and played some slot games. I was lucky enough to win 4.2k, I finished the wagering requirement the next day. On the 11th of June I withdrew the sum of £3252.53 in full and was asked for some documents which I promptly sent, I received an email the same day telling me my documents were verified and I was told a verification call would be the last step in order to completely verify my account. After waiting for a phone call that did not happen, I rang and spoke with them on the phone around the 23rd of June and completed the verification phone call. Despite my account being verified and documents accepted, 6 weeks later I am still waiting to be paid. Every email I send to ask regarding an update I received a generic email stating;

"Please be advised that the respective department is currently handling your case and once they have completed the full review of your account activity your withdrawal will be processed and you will be notified vie e-mail.
We do apologize for the inconvenience, however this is a standard procedure that is necessarily performed in order to comply with our regulations."

I've sent emails weekly asking for updates and get the same email back every time and they have been ignoring my phone calls too.

Obviously I'm left in the dark here and can't get a straight answer or response out of them via email or phone call, which is why I have submitted this complaint in order to prompt a resolution for my delayed withdrawal.

posted on August 7, 2016.

Dear @timhall,

Please let us know if there's some update on your issue.

Timothy Hall United Kingdom
posted on August 7, 2016.

Hi, no update yet, still waiting for the casino to respond.

Timothy Hall United Kingdom
posted on August 10, 2016.

still no update, been a week now and haven't heard a peep from Smart Live Casino.