Smart Live Gaming Casino - Not paying £250 withdrawal

posted on July 22, 2016.

I have been waiting since 7th July for my withdrawal, after passing phone verification. I have emailed in and had no response from their CS team despite emailing 3 separate email addresses. I know both the Head of Customer Service and the Team Leader have seen the emails as I sent them with a read receipt, however neither they or the usual support email have deigned to answer me.

When I have managed to actually speak to someone I am fed the same stuff - nothing wrong with your account, you will get it tomorrow or the next day. I have been told someone was on holiday and is going through a backlog, also that there was a system crash and they are getting back up to speed and that there is no problem at all and I should get it tomorrow. I was told by someone in their verification dept that their payment department is in another country and they can't even contact them themselves except via email.

Live Help are spouting the same stuff as everyone is getting i.e. reviewing your account etc. which is obviously their go to response when they do not know what is going on.

Clearly something is not right at Smart Live Gaming judging by the amount of complaints on here at the moment which are invariably to do with unpaid withdrawals.

However, they are still finding the time to send out lots of deposit bonus offers so it would suggest that someone is at work there.

posted on July 28, 2016.

Still had no emails from the complaints team or from anyone else there and the amount still remains pending on my account.

posted on July 31, 2016.

Still no answers to my emails and the money is still sitting in pending :(

posted on August 4, 2016.

Contacted Live Help again only to be told the same thing, nobody answers any of the 6 numbers I have for them.

posted on August 8, 2016.

Now over a month and still my money is sitting in pending with no contact from anyone at the casino