I found Smartlive on the net and digged about the casino before I decided to play there, I could understand they are quite famous especially in the UK and could even see they advertise their roulette being live on TV, I decided to give them a try made a deposit of 200 and got a special bonus to their live casino of 300.
I started to play their live Roulette betting low bets of around 10 per number on around 15 numbers, luck was with me and I raised the stake and finished the game with more than 9000 EURO in net win.
The casino asked for documents which I sent them.
Later they sent this Email -
Thanks for contacting us.
Sorry for the previous Email we sent you.
In order to process your withdrawl we need a valid phone number, so we can run a verification.
The phone verification was done and they were very nice on the phone promising to pay very soon the winnings. Unfortunately winnings were never arrived and this is what they had to say -
I am writing to inform you that due to unusual betting patterns on your account we have decided to keep this account closed, refund your initial deposit back into your Neteller account.
We apologise for any inconvenience.
If you have any questions please do not hesitate to contact us."
I have been trying to change the decision by Email and phone with no success up to the point I was searching in google where I can complain.
I hope this place can help, I trusted them with big bets and had no clue these people are bad people and not paying winners.