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Smart Live Gaming Casino - Rigged games

RESOLVED
Complaint Info
Disputed casino Smart Live Gaming Casino
Reason Software glitch
Posted on May 16, 2014

Twice today I was was playing my usual roulette game, when another player on the table starts playing and the results immediately become irrational and statistically unsound. So it immediately became clear that the game was rigged.

I don't know what "afireman" did to piss of the casino, but was it necessary to punish everybody on the table? Why call it gambling if you can throw out whatever results you want?

Here is an image of the second time it happened:

http:/­/pi­ctu­rep­ush.co­m/p­ubl­ic/­114­08807

Notice how all the results start tending towards high, odd, black numbers in the third column and it continued in this trend. I can only assume that "afireman" was using the martingale system.

[url=h­ttp­://­pic­tur­epu­sh.c­om­/pu­bli­c/1­140­880­7][­img­=ht­tp:­//w­ww4.pi­ctu­rep­ush.co­m/p­hot­o/a­/11­408­807­/22­0/1­140­880­7.b­mp]­[/url]

[URL=h­ttp­://­pic­tur­epu­sh.c­om­/pu­bli­c/1­140­880­7][­IMG­]ht­tp:­//w­ww4.pi­ctu­rep­ush.co­m/p­hot­o/a­/11­408­807­/22­0/1­140­880­7.b­mp[­/IM­G][­/URL]

Posted on November 23, 2012

Hello AskGamblers,

Thank you for alerting us about this post.

Having checked this query we can confirm that there is nothing wrong with this players bets as there were various times he lost a spin and also won, which has been paid fairly. Please note that the auto roulette wheel is not rigged as it is compressed by air which means once the ball is spun the winning number that appears is random.

We really appreciate your concern. I can assure you that Smart Live Casino is a completely fair and legally operating company. Smart Live is a service regulated and licensed in the UK with partner license agreements in Gibraltar and Malta. All games at Smart Live undergo extensive testing. Our Quality Assurance team of engineers are continuously checking whether the rules are obeyed and our pay-outs are properly paid. We are UK licensed and adhere to strict gaming regulations. All of our games are tested by TST (Technical Systems Testing) who are approved by both the Lotteries and Gaming Authority and the UK Gambling Commission.

Thanks again for getting in touch. If you require any further information regarding our regulation or the testing of our games please let us know. Should you have any further questions or queries please feel free to contact us, we will be delighted to help.

Best Wishes

Customer Service Team Leader

AskGamblers
Posted on November 27, 2012

 Anything else to add here?

AskGamblers
Posted on December 1, 2012

Dear @Pateet,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on December 5, 2012

 Due to inactivity of the submitter this complaint can be considered withdrawn and case solved! Everything is nicely explained here, also!

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