Hello this is the first time I have had to submit a complaint at a casino. Generally I look to see if they are respected or have many complaints. I have been a member of Smart Live for a while now and have lost quite a lot of cash there. I played there on June 15th and won £2005 after completing my wagering and submitted a withdrawal. No terms were broken as i always check T&Cs before accepting a bonus. The withdrawal is still pending in my account almost 4 weeks later. A few days after I deposited again and won another £1489 but I was waiting for my 1st withdrawal to hit my bank before deciding whether to withdraw or try my luck again. I haven't requested a withdrawal for the 2nd amount yet.
I still get spammed by them asking me to deposit for 'Great Bonuses' etc but no way am I going near them again. Pretty sure they are having a few problems as giving out big bonuses all the time and slow payments are generally the start of the downward spiral as we have seen with bookmakers over the years.
I advise anyone reading this to avoid Smart Live Casino as there are plenty of casinos who will pay out quick and you wont be checking your account everyday to see if your winnings have hit.