Cleos Vip Room - Delayed Payment For Almost 2 Months

klove United States
posted on January 9, 2015.

11/24/14 Withdrawl was made for $4,037.22. Submitted all docs and were approved following week. 12/11 first payment was processed in cashier and on 12/19 payment was received for $2,000. It's now 1/9/15 and still waiting on payment of remaining balance of $2,037.22 I have talked to live support multiple times and they can give me no information other than processor delays however the remaining money have not even been processed in the cashier and still in the requested status. They advertise weekly payouts after initial payment is made. I'd like to add they were very helpful getting the initial payment to me ASAP now however I cannot get any response from the management.

posted on January 14, 2015.


Payment will be executed this week. We apologize for the delay.

klove United States
posted on January 16, 2015.

Hi Cleos,

I welcome the positive development from the casino, as soon as I receive payment,
I will ask for this case to be closed and considered resolved.

klove United States
posted on January 19, 2015.

Update: received Congratulations email on Friday stating the prize check would be delivered within 2-7 days. Hopefully Cleos can update with tracking info and this case can be resolved.

posted on January 22, 2015.

Did you received a tracking number from the casino?

klove United States
posted on January 23, 2015.

Yes I received the tracking info today. Thanks for your help.

posted on January 24, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.