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SlotWolf Casino - Refuse to cashout a full verified account

6 hours left for Magicmorris to respond.
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Complaint Info

Disputed casino

SlotWolf Casino

Amount

€ 4000

Posted on June 18, 2022

Hello,

I have a very big problem with the casino Slotwolf
My account was fully verified and I received my cashouts in the past without problems, after my 4k winning 2 weeks ago I had to upload my source of income ( they verified it) and my bankstatement past 6 month. all fine but now they dont process the withdrawal of 4k the past 2 weeks and hold me in line.

Either they say "I have to upload my source" which is done and verified or they say "they need to check it" I get trolled at its finest without receiving my funds.

Please help me to get my winnings.

Best regards

Posted on June 20, 2022

Hello Maurice & Ask Gamblers Team!

Please note that the verification is necessary in order to approve further withdrawals.


We would like to point out that your source of funds is not verified yet, as you have uploaded it yesterday (19/06/2022)
The responsible team will check it and we will get back to you as soon as the process is finished.

In the meantime, we kindly ask for your patience and understanding.

We thank you for your cooperation in this regard!

Respectfully,
Team Slotwolf

Posted on June 20, 2022

If you mean my bankstatement as "source of income" yes I had to reupload it for literally no reason because it was exactly the same bankstatement (they told me to delet the "old ones" which has shown the same dates). But sure I wait and hope for the best to receive my winnings finally.

Posted on June 22, 2022

Dear Maurice,

kindly note that the verification is still ongoing.

The responsible department has send you a questionnaire, which will be evaluated as soon as possible.
You will be informed as soon as the process is finished.

We thank you for your patience & cooperation!

Sincerely,
Team Slotwolf

AskGamblers
Posted on June 25, 2022

Dear @Magicmorris,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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