SlotWolf Casino - Refuse to cashout a full verified account

Hello Maurice & Ask Gamblers Team!

Please note that the verification is necessary in order to approve further withdrawals.


We would like to point out that your source of funds is not verified yet, as you have uploaded it yesterday (19/06/2022)
The responsible team will check it and we will get back to you as soon as the process is finished.

In the meantime, we kindly ask for your patience and understanding.

We thank you for your cooperation in this regard!

Respectfully,
Team Slotwolf

If you mean my bankstatement as "source of income" yes I had to reupload it for literally no reason because it was exactly the same bankstatement (they told me to delet the "old ones" which has shown the same dates). But sure I wait and hope for the best to receive my winnings finally.

Dear Maurice,

kindly note that the verification is still ongoing.

The responsible department has send you a questionnaire, which will be evaluated as soon as possible.
You will be informed as soon as the process is finished.

We thank you for your patience & cooperation!

Sincerely,
Team Slotwolf

Dear @Magicmorris,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.