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Slots Plus Casino - Taking months to pay

UNRESOLVED
Complaint Info
Disputed casino Slots Plus Casino
Reason Delayed payment
Amount $ 4500
Posted on October 11, 2016

I initially requested my first withdrawal via ACH on 8/20/16 and received confirmation of successful verification and that my request was sent for processing. I have had many conversations with the finance department requesting updates and on 9/8 was told that it'll be a few more days. On 9/22 I submitted a complain't on lcb, where they contacted slotsplus, and the reply was that my payment was taking a long time because I chose the ach option (even though, at the time, their website listed the ach withdrawal option to be the fastest and take 3-7 days). On 9/25, i canceled the initial withdrawal request and resubmitted for a payout via check by courier. It has now been 16 days since doing that, and having $4500 just hanging up in air for 2 months has been frustrating to say the least.

Posted on October 12, 2016

Dear Ms. Randina,
Please contact our Finance Dept for updates on your withdrawal payments. We will not be responding to this post further. Thank you.

Posted on October 15, 2016

Hi,

I appreciate the response...for whatever its worth. I have contacted the finance department on multiple occasions and have not received a response that clarified the status of my withdrawal by any means. I will attach the transcripts of our chats tomorrow.

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