Slots Gallery Casino - No cashout for a month

Dear Yannick,

Thank you for reaching out to us on the matter. My name is Den, and I am an affiliate manager at Slots Gallery Casino.

I am writing to provide you with an update on the recent withdrawal claim you raised concerning the payment that failed to reach your bank account. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process.

Upon a thorough investigation, we identified the issue and took immediate action to rectify it. After careful consideration, we decided to process a manual reversal of your initial withdrawal. Subsequently, a new cashout was promptly generated on our end and has already been successfully processed, ensuring that the funds are on their way to your bank account.

We understand the importance of timely and efficient transactions, and we deeply regret any inconvenience caused by the initial delay.
We value your trust in our casino, and we sincerely apologize for any concerns this may have raised. We assure you that this incident is not reflective of our usual high standards, and we are taking steps to ensure it does not happen again.

Should you have any further questions or concerns, you can contact us via live chat or contact your VIP manager and will gladly help!

Dear @Yannick,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello there,

Unfortunately I have still not received my payment from Slots Gallery. I have been playing at this casino for a long time and have always been very happy. The promotions are great and payouts have never taken more than 12 hours. It didn't matter if it was a business day or a weekend when I made a withdrawal. The money was always in my account within a few hours as I always use the instant transfer method. My bank details have been on file with you for several months and yet after 5 weeks I must realise that I have not received any money from you.
I hope that in the future you will be able to speed up the process and that problems like this won't happen again. Thank you for your feedback.

Best regards

Yannick

Hello there,

the money comes to my bank account today. Thank you for your help Askgamblers.

Best regards

Yannick

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.