Hello,
I am writing to you because I have a lot of problems with this Casino that I found on askgamblers. Just you to know, I'm very careful before registering to any website and I've looked at the different opinions on askgamblers before playing. SlotsGallery had good reviews so I decided to subscribe.
On October 19th after making a deposit of $1750, I played different games that day and I managed to win and have a balance of 5124$ until now.
I tried to withdraw 3000$ and maybe play the rest of the money but the site rejected my withdraw request.
I went to the support and they told me they needed my id and verification. I did the kyc everything was good.
I went to the support again made another withdraw and was one more time rejected.
Went to the support again they told this time that I needed to send I picture of myself holding my id which I did. Made another withdraw and I was one more time rejected.
This time I had to send a picture of myself holding the id, the sheet of paper with my details, and in front of my house with the exactly same number. I've done it and sent it again and since then no news. Support telling me every single day that I need to wait the approval from the manager lol.
I strongly recommend that you do not play on SlotsGallery. To receive the money no problem it takes only 2min but to withdraw its really complicated. I've played in a lots of online casino and I think it's my worst experience ever.
I would like to add that I did not use a referral link and that I did not accept any bonus from them.
I've the feeling they don't want to pay me and it's really annoying. I've been waiting more than 15 days since my winning and my last withdraw request was on November 1th.
I'm asking you for your help today and would be very grateful.
Best regards,
Alex