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Slotobank Casino returns withdrawal back to my account four times!

Complaint Info
Disputed casino Slotobank Casino
Reason Delayed payment
Amount € 500
Posted on October 28, 2014

Hi I have played at Slotobank and won 750 euro. I have now tried to withdraw 500 euro 4 times, but every time the Money comes back on my casinoaccount the following day. After third try the support told me that they had maintenance those 3 days i tried, but if i withdrawed today it would be processed. So i made a withdrawal more early this morning, just to see later today that the Money was back on my casino account Again. I contacted the casino again, and this time it was technical problems, and i could try again on Friday to see if they would process it on that day. I can see alot of people have problems getting paid from this casino, so i hope you can help me. Untill i have got my money, my advice would be to avoid this casino. If they schould pay i will get back with the news,

Posted on October 22, 2014

Dear Klaus,
I see your problem. But currently we have some issues with payment system. But it would be fixed shortly. As I see on your case your payment processor would be ready to proceed withdrawal on Monday. We are sorry for such long delay. Also you can find out here on there web site that all issues with our casino are resolved. Sometimes every casino has such problems. And you also know that you have previously received from our casino your winnings about 1000 Eur in total. Thank you for cooperation and understanding. We will try our best in order to send you winnings as soon as possible.

Posted on October 22, 2014

Thank you for your fast respond. I will try to withdraw Again on monday and i will get back with the result of my withdrawal. But i dont understand why you put the m
oney back on my account instead of keep it pending. Its frustrating you have to go to the casino to find out if you have deleted the withdrawal

Posted on October 22, 2014

Dear Klaus,
Your withdrawals were rolled back automatically due to switched off payment processor. I can suggest you to keep it on your balance or if you afraid of loosing those winnings because you can play them, you can always ask our support to close your account until Monday and reopen it on Monday and withdraw your winnings. We care about each player and we hope that this issue won't cause any serious problem to you. Thank you for your patience. You are welcome to contact me personally via email to [email protected] .

Posted on October 24, 2014

No update yet. Tried to withdraw again today but it was not possible. Will be back in monday with hopefully good news.

Posted on October 27, 2014

Dear all,
Any news?

kdand10 Denmark
Posted on October 28, 2014

I can confirm that my withdrawal is processed now, so case is resolved. Thank you for your help.

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