Slotobank Casino closed the account, doesn't reply on mail

posted on January 9, 2015.

Hello, I have some winnings at slotobank casino which were won on 23/12/2014. The same day i sent the documents to confirm my account (in order to be able to make a withdrawal) and after some hours, when i tried to log back in, I was alerted that my account has been closed for investigation. I immediately contacted live support and they can not help as "It is a matter of the security department". I have sent over 5 emails at suppor­[email protected]­lot­oba­ and [email protected] And I was told that it was going to be resolved by the 10th working day but i have no response yet.
This is the first time i encounter such unprofessional behaviour from an online casino.

posted on January 13, 2015.

Dear Sir,

We will get back to you via email once we investigate this issue

posted on January 16, 2015.

I still haven't received any answer... My account is under investigation and blocked since 23/12/2014.
I guess that at casino, players do not have the right to win.
Please respond as soon as possible.

posted on January 19, 2015.

Hello Sir,

Please send us your new utility bill for our security department

posted on January 22, 2015.

I have sent the new utility bill since Monday 19/1/15, got a response that my document was received and forwarded to the relevant department, but still i cannot access my account.

Waiting for a response
thank you

posted on January 26, 2015.

Any news?

posted on January 26, 2015.

My account is still blocked... This is the first time I encounter such unprofessional behaviour,

posted on January 28, 2015.

To whom it may concern:

If my account remains blocked, by the end of this week I will escalate the matter to the Malta Gaming Authority (MGA), since i believe that my case was not given the necessary attention.

posted on January 30, 2015.

We will try our best in order to reopen it

posted on February 2, 2015.

Nothing yet...

posted on February 4, 2015.

Dear Sir,

You have send us something from your college and it is not utility bill

posted on February 4, 2015.

Dear Sir,

I have just sent you my utility bill, at suppor­[email protected]­lot­oba­
Do you also want me to attach it here?

posted on February 5, 2015.

Dear Sir ,

No thanks we will check your document shortley

posted on February 9, 2015.

Any news?

posted on February 11, 2015.

I was informed by the manager that by tomorrow my issue will be resolved.
I will keep the thread updated.

posted on February 12, 2015.

Dear Sir,

We are still working on your issue, sorry for delay

Thank you for understanding

posted on February 15, 2015.

I hope that on Monday my issue will be resolved...

posted on February 18, 2015.

My account is still blocked, I was informed that it wont take long until my account is unblocked,
I will keep this thread posted...

posted on February 21, 2015.

I am still blocked....

posted on February 23, 2015.

I am hoping that my account will be unblocked within this week

posted on February 26, 2015.

My account is still blocked...

posted on February 27, 2015.

I was informed that next week my account will probably be unblocked...

posted on March 2, 2015.

Dear Anastasios,

Your account is unblocked and balance is on your account. Enjoy playing with us :)

posted on March 2, 2015.

My account was unblocked today, I tried to do a withdrawal but I was asked by the support to send the documents again... so I did, and now I am waiting.
I will keep this thread up to date until my withdrawal is complete.

posted on March 6, 2015.

Any news?

posted on March 6, 2015.


As I see from player account, second withdrawal was sent to him. And it should be on his bank account.

posted on March 6, 2015.

The withdrawals were successful, therefore the complaint can be considered concluded.

Slotobank needs to fix the communication problems that exist within the company, so it can function as a serious business.