Complaint #143 Slot Madness Casino

Keeps denying my withdrawal without any further information

By mon2183

8 years ago

I have been trying to withdraw $700 since the 1st of October 2017. Every time my withdraw is denied as they say I haven't supplied the utility bill as requested. I have done this on numerous occasions. When I speak to online help they say it has been received and that it should be finalised shortly. A week later it says withdrawl denied. When I speak to customer service they say they haven't received my utility bill. Then when I question it they say they can't access my documents. I don't know what else to do. Please help me.

Disputed Casino Slot Madness Casino

Reason Declined payment

Amount $600

Discussion

AskGamblers

• Support Team

8 years ago

Dear @mon2183,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Slot Madness Casino

• Representative

8 years ago

Hi Mon--

The reason for part of the shortfall is that you received a bonus in the amount of $75--all of our bonuses are non-withdrawable and as such, was removed from your withdrawal amount.

The other $25 missing would be wire fees assessed by your bank.

I hope this clears things up for you.

Best wishes for a wonderful New Year,

Tawni

mon2183

• Australia

8 years ago

I have received a payment of $600 usd to my account.
Just wondering where the other $100 has disappeared to.

Slot Madness Casino

• Representative

8 years ago

Hi Monique--

I'm very sorry for my delay in reply to you.

Your wire was already sent off to our processor on the 19th. Due to the holidays, things do get delayed a bit--I would expect you'll find the funds in your account towards the middle of the coming week (if not sooner).

I wish you all the best,

Tawni

Slot Madness Casino Complaint Stats

Resolved 187 / 200

Avg. Amount $2,846

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Slot Madness Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 181 out of 190 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Slot Madness Casino Complaints

See all complaints for this casino

Voided wins and account revoked

This is to inform you that I have been a verified member on the casino since 2023 and have even received a withdrawal before.

On 25/8/2025, I deposited $43 and won $600 in total. I then went to live chat, and Ronald advised me that I should choose CoinDraw in which I did.

Immediately, my withdrawal was denied. I received an email i need to change my withdrawal method, which I did, but all withdrawal methods were blocked instead.

I went back onto live chat, and Ronald advised that the account has now been revoked.

I also never received any email from the casino confirming any reason for this. I also sent the casino emails, but there was no reply. I can't access the casino as my account is now blocked.

I chatted on live chat as a visitor, and at least 3 agents immediately closed the chat after telling me my account was revoked and the decision is final.

The casino is unprofessional, as there was not even an email confirming any action from them.

The casino has sent me back-to-back deposit bonus promotions that prompted me to deposit, but after winning $600 now my account has been revoked without reason, which is not fair.

I will attach all screenshots below

Thanks

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I feel like I am being scammed and never getting my money back. It should not take this long

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Continuous verification issues

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Account verification for withdrawal delayed

I originally sent in my documents on January 31st 2025 for my account verification and approval and I have since then sent them probably 6 or seven times and my account was approved and showing on my account and It doesn't say I'm missing any documents on my profile and every time I go to want to cash out they tell me that I'm still missing documents and I re-upload them and they never get back to me as far as approval. But I have asked for a withdrawal now since in the past I've won but due to the delay of this and the issue I never actually cashed out. So now that I have gotten tired of waiting I am trying to cashed out, and once again I'm still with the dilemma of missing items so I once again scanned my birth cert and copy of my passport. I got in touch with them and they told me it would be 24 to 48 hours to get it looked at like always, but since January 31st I think it's been above and beyond that time frame. I would love to actually be able to cash out. I play very often almost everyday with them and feel like I'm not getting any responses to this ongoing issue I have submitted my request to cash out and I once again uploaded my documents. And just a side note on my profile it does not say I'm missing any documents. It says approved so I don't understand Please I need help. Somebody in should help me with this issue and get a resolution and finally get my winnings. Thank you

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9 withdrawal requests pending since August

I am submitting this complaint in regard to 9 pending withdrawal requests that total approximately $20,000. This large sum of money has caused me a great deal of concern. Here are the exact amounts and dates as shown in the cashier:

Request ID: #2771382

Date: 8/21/2024 11:39:58 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771386

Date: 8/21/2024 11:42:34 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771387

Date: 8/21/2024 11:43:03 AM

Method: Bitcoin

Amount: $1,801.70

Request ID: #2771660

Date: 8/21/2024 4:34:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771665

Date: 8/21/2024 4:36:40 PM

Method: Bitcoin

Amount: $1,883.00

Request ID: #2779273

Date: 8/25/2024 10:31:15 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779275

Date: 8/25/2024 10:31:58 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779277

Date: 8/25/2024 10:33:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779281

Date: 8/25/2024 10:35:24 PM

Method: Bitcoin

Amount: $2,500.0

I have followed up with live chat several times regarding these withdrawals and unfortunately, there has been no movement whatsoever. Please contact me if there is any further information needed from my end. Thank you.

Resolved

$20,000

Delayed December payment

I won $1200 on the 10th of December and cashed out that same day. There are no bonuses attached to this withdraw. It has been processing this whole time and about 4 days ago, Miles one of the CS people told me it would be approved by morning and all the other CS people just keep telling me it has been escalated but they have no other information ! I contact them at least once a day and I am always nice but this runaround is getting old. They had told me my November statement was not approved and when I asked why they said not enough activity on the account and so I sent in 8 more statements showing more than enough activity and thats when Miles said it would be approved by morning. It just takes time he said !

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Withdrawal issues October 2024

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< email threads removed, contained personal and sensitive information >

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Hi there

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