I submitted a withdrawal request on 09/16/16 for 1400.00 and they only sent me 118.00. I have been asking them weekly about the status of my withdrawal and they say they will escalate it. I have since won 5 more times, but they said the withdrawal from 09/16/16 has to be paid before they will process the other ones. I saw where a manager did a manual approval on 11/25/16, but nothing else has happened since then. I have 6 pending withdrawals for a total of 5537.00 and they won't pay up. Can you help me?