Complaint #136
Slot Madness Casino
Not paying winnings
8 years ago
I had a win at Slot Madness several weeks ago. I double checked all of the terms and conditions to make sure I was in compliance and then requested a withdrawal of $2000 via bank wire on September 21. The wire withdrawal limit is $2500 as posted on the cashier website. On October 6, I got approval for a partial withdrawal of $782 via bank wire. Slot Madness took their bonus money back and created a check withdrawal of $1000 for the balance they owed me. That withdrawal was approved by their management on 10/27. I still have not received my winnings. Neither the wire nor the check have been forth coming. I have saved all my emails and screen shots and have spoken to their customer support several times. Each time I am told, sorry for the delay, the money is coming soon. The last time I spoke to customer service, on 10/31, I was told that the payment by check withdrawal would take 3 business days to be approved and 7 business days to be sent. After correcting the agent to let them know that I was also concerned about the approved wire withdrawal from 10/6, he responded that "We are faced with high withdrawal requests which has delayed and prolonged the processing time frame. I am very sorry for the delay and you will receive the money soon. Thank you for your patience". So at first he gave me a short time frame, then when pressed a little bit, he told me that they had delays. I have the chat transcript including his promise that I would be paid. So I decided to give them 2 more weeks, but still have not been paid as promised. If there is a Slot Madness manager on this board, please do something about this.
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