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Slot Madness Casino - Not paying winnings

RESOLVED
databankst United States
Posted on November 16, 2017.

I had a win at Slot Madness several weeks ago. I double checked all of the terms and conditions to make sure I was in compliance and then requested a withdrawal of $2000 via bank wire on September 21. The wire withdrawal limit is $2500 as posted on the cashier website. On October 6, I got approval for a partial withdrawal of $782 via bank wire. Slot Madness took their bonus money back and created a check withdrawal of $1000 for the balance they owed me. That withdrawal was approved by their management on 10/27. I still have not received my winnings. Neither the wire nor the check have been forth coming. I have saved all my emails and screen shots and have spoken to their customer support several times. Each time I am told, sorry for the delay, the money is coming soon. The last time I spoke to customer service, on 10/31, I was told that the payment by check withdrawal would take 3 business days to be approved and 7 business days to be sent. After correcting the agent to let them know that I was also concerned about the approved wire withdrawal from 10/6, he responded that "We are faced with high withdrawal requests which has delayed and prolonged the processing time frame. I am very sorry for the delay and you will receive the money soon. Thank you for your patience". So at first he gave me a short time frame, then when pressed a little bit, he told me that they had delays. I have the chat transcript including his promise that I would be paid. So I decided to give them 2 more weeks, but still have not been paid as promised. If there is a Slot Madness manager on this board, please do something about this.

Posted on November 19, 2017.

Hi Jason--

I'm very sorry for the difficulties you've been having with this--I believe I can have this resolved for you in very short order.

I see from your post that you wanted your payment to be issued to you via bank wire. While I don't doubt you've sent your wire details, I'm unable to locate this. I've sent you an email regarding this--please respond with the necessary information. As soon as I have this, I'll be able to issue your withdrawals without delays.

All the best,

Tawni

databankst United States
Posted on November 21, 2017.

I have been contacted by Tawni and they are working through the issues with me. I hope to have a resolution soon.

Posted on November 25, 2017.

Hi Jason--

I'm happy to tell you that your wire was sent off to our processor on the 22nd. I would expect you'll find the funds reflected in your account, towards the middle of this coming week. ;-)

I wish you all the best,

Tawni

databankst United States
Posted on November 26, 2017.

I will keep an eye out for it.

databankst United States
Posted on November 28, 2017.

I received payment. Thanks AskGamblers and Tawni for your help.

AskGamblers
Posted on November 28, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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