Ag Awards

Slot Madness Casino - Unfair phone call

Complaint Info
Disputed casino Slot Madness Casino
Reason Other
Posted on May 16, 2014

they told me 6tdear people on 12/3 i recieved a phone call 2:13 pm a miss jenny smith called me she stated to me how did i enjoy slot madness i replyed great

its been fun at that time i had 25 plus

ms jenny < surname removed >thats great she contiued to tell me that in the future do not ask for free chips instead ask for the 20 percent cash back sounded cool she noticed i still had money on my account she told me when im under 5.00 or less go to live chat and request 20 percent on monday before midnight

heck i said thats great ill go spend what i have and do that

i had not thought of spending the rest i had in my account did not even think about it until i got the phone call heck i got thrilled not thinking i spent my last money cool she also told me mr williams i see games persian queen bariska and heat is on is paying off soon

great i iove heat is on the champ carnival ok im excited i go spend .my wife came home and i left

cool its a gamble but i like i the games so my wife calls me shes a doctor at christan impact health clinic ive lost its cool i get home we have dinner blaza blaza kids r in bed so i get on comp

call up casino madness

now i also faxed my ssn green dot visa card font and back along with my water bill she said great mr < surname removed >im going to also give u a free chip hell im really happy now so its late kids in bed wife asleep im gambling call up operator they heard of no such thing cash back without a 50 dep so here is a free chip i started thinking i was called at 2:13 pm indiana time was told to spend my money on specific slots quote persian queen bariska heat is on did that now im talking to operator billy floor supervisor he has rules pulled my accout up zippy not sht not nothing we got into it i tryed to explain my frustration heck i gamble alot at liberty cool cats bagado etc he said he is bound by rules so i called him he was firm on the grounds its not been verified i called the IGC they said to get all info and quote send u all this email the onlyt reason im going threw silver oak is because i was kicked out of slot madness not only that my comp points of 3318 r still in look guys im a hard woking man love ur slots lots of fun but this is total bs u called me i did not ask for sht u offered i spent i feel screwed its cool if this is ur way of making a buck cool many other casinos around i always follow ur rules play through etc i do feel i was missed led told all im telling u to the IGC my comp points r gone thje 20 on monday cashback is gone and i cannot even enter casino blocked sorry for the hassel but it is not right

Posted on December 13, 2012

Dear Player

We will look into this matter and will get back to you accordingly

AceRevenue Team

Posted on December 17, 2012

Dear Slot Madness Casino,

Please let us know if there's some update regarding this case.

Posted on December 17, 2012

Dear Player:

We had the chance to check into this with the casino. It seems like you've received a phone call from one of the agents who offered you an extra 15% Cashback on your deposit.

Since your deposit was of $30 and the insurance offered was of 15% the amount you were supposed to receive was $6. Instead of crediting $6 the casino credited $15 extra in the account.

We also noticed that you were offered $100 Free Chip for updating your documents. The customer service agent tried to explain you that the $100 couldn't be credited immediately after documentation is received, instead the free chip is credited only once documentation has been checked and approved by accounting department; which depending on how many documentation is being checked at that time, may take up to 24 hours to be verified.

We understand you were upset for not receiving the $100 immediately but please understand info needs to be verified first.

Unfortunately and since you've threatened with a chargeback simply because you did not get the $100 Free chip immediately your $30 were refunded and your account closed. (Chargeback threat is recorded on the chat transcripts)

Please accept our sincere apologies

AceRevenue Team

Posted on December 21, 2012

Dear AskGamblers:

We request issue to be closed as solved. Casino credited the player accordingly. He did not wait the 24 hour time frame to get his $100 for sending documentation; instead he threatened to chargeback and account was closed.

AceRevenue Team

Posted on December 25, 2012

We request issue to be closed as solved. Casino credited the player accordingly. He did not wait the 24 hour time frame to get his $100 for sending documentation; instead he threatened to chargeback and account was closed.

AceRevenue Team

Posted on January 15, 2013

Dear @Rcw12211,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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