Slot Madness Casino - still waiting for 8570$

Hello, my username at slotmadness is pokersep, i had my account for a long time at slotmadness, even before the original operation of "slotmadness casino" was overtaken by the acerevenue affiliate group.

At the moment of the overtake by the acerevenue affiliate group, my account had pending withdrawals over 16026US$ in total until today i recived only 7456$ in total over five transfers:

1656$ on the 16.03.2011

1600$ on the 16.03.2011

1200$ on the 29.07.2011

1500$ on the 04.09.2011

1500$ on the 04.09.2011

all were made to my neteller account .

After several attempts to contact a person in charge i recived several replys by [email protected] someone from the management of the parent casino Silveroakcasino. All replies were positive that they will take care of my payments, but nothing happens and im still waiting for my money!

Dear Player:

We will look into this matter and will get back to you soon.

AceRevenue Team

Hello,

Thanks for your reply, but unfortunaly i recived no further informations so far, have you any results regarding my outstanding payment?

Best Regards,

Sebastian

Dear Player

We should have information by Monday

AceRevenue Team

Hello,

Unfortunaly i recived no message from you acerevenueteam until now, how have you tryed to contact me? please use my email adress [email protected]

Thanks!

Sebastian

Dear Player:

We have check account pokersep with email [email protected] on Slotmadness. Account was opened on 1/27/2012 7:06:20 PM and no deposits or cash-outs were ever made.

Thanks

AceRevenue Team

Thanks for your quick reply, maybe it would be good if you could give a personal contact email adress were i can send detailed informations and have a direct contact!?

My account with slotmadness casino was created in the end of 2010, long before the Acerevenue group acquired this casino! At the time of the acquisition of the original slotmadnesscasino to the acereveneugroup i had still real money in my account and pending withdrawals.

I was told that my account balance is not affected by the acquisition and all my withdrawals will be honored. Unfortunaly i recived only the before mentioned part of my withdrawals and the remaining part of 8570$ is still unpaid!

Dear Player:

Please send us the info to [email protected]

Thanks

AceRevenue Team

Dear Player:

We still haven't received any info from you on our [email protected] email.

Thanks

AceRevenue Team

Isend out a email with the details to [email protected] because i recived a mail error from your [email protected] adress. Please check your mail.

Thanks!

Dear Player

We will check if that email has been received

Thanks

AceRevenue

Have you recived my email? So far i have recived no reply from you!

Hello,

I have still not recived any further reply from your regarding my outstanding payments, i had send a email with more details to you on the 27.05, have you recived it?

Dear Player

Please try sending the email again to [email protected]

Thanks

AceRevenue Team

I have now send two mails to [email protected], but still recived NO reply from him, here are the copys of my mails:

send: Tuesday, 11. Juni 2013 um 03:15 Uhr

by: "Sebastian"

to: [email protected]

Betreff: Fw: Slot Madness complain at askgamblers.com

send: Thursday, 13. Juni 2013 um 17:24 Uhr

by: "Sebastian"

to: [email protected]

Betreff: Fw: Slot Madness complain at askgamblers.com

Dear Player:

Have you received any reply from Jamie already? If so please let us know

Thanks

AceRevenue Team

Unfortunaly i have still not recived any kind of reply from Jamie, can you please check it up with Jamie? Something is clearly working wrong in your communication line.

Still no reply from jamie, could you please take a look at this?

Dear Player:

We will look into this and will get back to you accordingly.

Regards

AceRevenue Team

I have still not recived any kind of reply from you per email, neither from the normal support, or from Jamie! How long should i wait for a reply?

I have still recived no reply, from the acerevenue support or from "Jamie" ([email protected]) The guy i should contact directly at their department!

I wonder how this problem can be solved if my emails are not answered and here im getting always the same message, that i will recive a answer shortly.

I have still recived no reply from your support or the persons in charge like [email protected] How long will i have to wait, until i even get a personal reply on my complain?

Dear Player:

Once again; we checked and account pokersep with email [email protected] on Slotmadness Casino appears as opened on 1/27/2012 at 7:06:20 PM and no deposits or cash-outs were ever made on that account according to the records.

AceRevenue Team