Complaint #202 Slot Madness Casino

Once again waiting too long for payments

By JEANNE L.

5 years ago

This is about the 4th straight time that I have had a problem getting a withdrawal approved at this casino.
I have had an ongoing problem for several months with requesting a withdrawal online and have numerous times asked for help in solving the problem , I have sent emails, live chats and notified my slot host of the situation to no avail. So since early July one of the reps on live chat has to manually put in the request for a wire transfer for me.

I currently have 3 wire transfer requests pending:
715.00 wire transfer requested on 9/1 - 16 business days not approved
900.00 wire transfer requested on 9/5 - 13 business days not approved
1600.00 wire transfer requested on 9/14 - 7 business days waiting

On Sept 17, the first request had still not been approved and thru live chat I was told that it was being escalated and to check back in 48 hrs. On Sept 20 after checking that it still had not been approved I once again contacted live chat and again was told that it is being escalated and check back in 3 business days. As of Sept. 23 the 715.00 and 900.00 requests still have not been approved.
I have brought this to my host’s attention but have not gotten a response.

I am asking Askgamblers for their help and support in resolving this matter.

Disputed Casino Slot Madness Casino

Reason Delayed payment

Amount $3215

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hellome

• Illinois

5 years ago

Tawni, and Askgamblers,

Received all monies in a single wire transfer this morning. This compliant is now resolved,

Thanks to you both for helping to get this matter resolved. Stay safe.

Hellome

Slot Madness Casino

• Representative

5 years ago

Hi Jeanne--

I understand your frustration, however, all I can do is resolve the issue once it reaches me. Believe me--if I could wave a magic wand to change things, I certainly would.

The good news is that your payment was sent to processing as promised: 9/29 Paid $2842 + no Service Fee for transactions 28964189 ($600.00), 28964193 ($793.00), 28964198 ($1,449.00). Our processor has confirmed that the wire was completed on the 30th, so I would expect the funds will land in your account by Monday (if not already).

I wish you all the best,

Tawni

hellome

• Illinois

5 years ago

Tawni,

This is what I mean - the wire transfers were approved around 2:50 a.m. Friday morning, Sept 25th and they weren't sent to the processor until today, Tuesday, Sept 29? It will be Oct. before they are paid. This all started back on Thursday, Sept 3rd. How much longer do I have to wait?

I hope that they are paid asap. If I sound frustrated, I am because this happens every time I request a withdrawal..

Hellome
.

Slot Madness Casino Complaint Stats

Resolved 186 / 200

Avg. Amount $2,846

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Slot Madness Casino Complaints

See all complaints for this casino

Voided wins and account revoked

This is to inform you that I have been a verified member on the casino since 2023 and have even received a withdrawal before.

On 25/8/2025, I deposited $43 and won $600 in total. I then went to live chat, and Ronald advised me that I should choose CoinDraw in which I did.

Immediately, my withdrawal was denied. I received an email i need to change my withdrawal method, which I did, but all withdrawal methods were blocked instead.

I went back onto live chat, and Ronald advised that the account has now been revoked.

I also never received any email from the casino confirming any reason for this. I also sent the casino emails, but there was no reply. I can't access the casino as my account is now blocked.

I chatted on live chat as a visitor, and at least 3 agents immediately closed the chat after telling me my account was revoked and the decision is final.

The casino is unprofessional, as there was not even an email confirming any action from them.

The casino has sent me back-to-back deposit bonus promotions that prompted me to deposit, but after winning $600 now my account has been revoked without reason, which is not fair.

I will attach all screenshots below

Thanks

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It has been over a month since I began the process.

Finally, they were to send the bitcoin to my wallet, and didn't know it's been escalated, nobody gives u any answers whatsoever.

I feel like I am being scammed and never getting my money back. It should not take this long

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Continuous verification issues

I have now sent this casino 2 to 3 different bank account information with them continuing to ask for more information. I went and opened a bank account with one of their approved banks and now they are asking me to send a different bank statement however, I have only had the bank account for 30 days. Their requirements were that the account must be open for at least 30 days. There must be a positive balance, and there must be activity. The document must also be in PDF format in which I submitted it. I asked the chat agent to advise me as to why they are needing another bank statement, but he Kept advising me to just send another one with no explanation. At this point I feel like they are stealing peoples account information after asking for alllllll of this information just to decline withdrawals. I won $704.50 but am being told over and over again to send something else.

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Account verification for withdrawal delayed

I originally sent in my documents on January 31st 2025 for my account verification and approval and I have since then sent them probably 6 or seven times and my account was approved and showing on my account and It doesn't say I'm missing any documents on my profile and every time I go to want to cash out they tell me that I'm still missing documents and I re-upload them and they never get back to me as far as approval. But I have asked for a withdrawal now since in the past I've won but due to the delay of this and the issue I never actually cashed out. So now that I have gotten tired of waiting I am trying to cashed out, and once again I'm still with the dilemma of missing items so I once again scanned my birth cert and copy of my passport. I got in touch with them and they told me it would be 24 to 48 hours to get it looked at like always, but since January 31st I think it's been above and beyond that time frame. I would love to actually be able to cash out. I play very often almost everyday with them and feel like I'm not getting any responses to this ongoing issue I have submitted my request to cash out and I once again uploaded my documents. And just a side note on my profile it does not say I'm missing any documents. It says approved so I don't understand Please I need help. Somebody in should help me with this issue and get a resolution and finally get my winnings. Thank you

Resolved

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9 withdrawal requests pending since August

I am submitting this complaint in regard to 9 pending withdrawal requests that total approximately $20,000. This large sum of money has caused me a great deal of concern. Here are the exact amounts and dates as shown in the cashier:

Request ID: #2771382

Date: 8/21/2024 11:39:58 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771386

Date: 8/21/2024 11:42:34 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771387

Date: 8/21/2024 11:43:03 AM

Method: Bitcoin

Amount: $1,801.70

Request ID: #2771660

Date: 8/21/2024 4:34:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771665

Date: 8/21/2024 4:36:40 PM

Method: Bitcoin

Amount: $1,883.00

Request ID: #2779273

Date: 8/25/2024 10:31:15 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779275

Date: 8/25/2024 10:31:58 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779277

Date: 8/25/2024 10:33:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779281

Date: 8/25/2024 10:35:24 PM

Method: Bitcoin

Amount: $2,500.0

I have followed up with live chat several times regarding these withdrawals and unfortunately, there has been no movement whatsoever. Please contact me if there is any further information needed from my end. Thank you.

Resolved

$20,000

Delayed December payment

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Withdrawal issues October 2024

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< email threads removed, contained personal and sensitive information >

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Trouble with withdrawal

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Hi there

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