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Slot Madness Casino - Once again waiting too long for payments

RESOLVED
Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Amount $ 3215
hellome Illinois
Posted on September 24, 2020

This is about the 4th straight time that I have had a problem getting a withdrawal approved at this casino.
I have had an ongoing problem for several months with requesting a withdrawal online and have numerous times asked for help in solving the problem , I have sent emails, live chats and notified my slot host of the situation to no avail. So since early July one of the reps on live chat has to manually put in the request for a wire transfer for me.

I currently have 3 wire transfer requests pending:
715.00 wire transfer requested on 9/1 - 16 business days not approved
900.00 wire transfer requested on 9/5 - 13 business days not approved
1600.00 wire transfer requested on 9/14 - 7 business days waiting

On Sept 17, the first request had still not been approved and thru live chat I was told that it was being escalated and to check back in 48 hrs. On Sept 20 after checking that it still had not been approved I once again contacted live chat and again was told that it is being escalated and check back in 3 business days. As of Sept. 23 the 715.00 and 900.00 requests still have not been approved.
I have brought this to my host’s attention but have not gotten a response.

I am asking Askgamblers for their help and support in resolving this matter.

hellome Illinois
Posted on September 25, 2020

What a surprise I got today - I checked my account and all three wire transfers have been approved. Half the problem has been solved.. Now to see how long it will take to receive the 3 wire transfers - hopefully now as long at it took to get them approved. Will be waiting to hear from Twani about their progress.

Posted on September 29, 2020

Hi Jeanne--

I've been on top of this. ;-)

Your three withdrawals are being sent over to our processor, this morning. As soon as I have the transaction details, I'll be sure to come back with an update.

All the best,

Tawni

hellome Illinois
Posted on September 29, 2020

Tawni,

This is what I mean - the wire transfers were approved around 2:50 a.m. Friday morning, Sept 25th and they weren't sent to the processor until today, Tuesday, Sept 29? It will be Oct. before they are paid. This all started back on Thursday, Sept 3rd. How much longer do I have to wait?

I hope that they are paid asap. If I sound frustrated, I am because this happens every time I request a withdrawal..

Hellome
.

Posted on October 3, 2020

Hi Jeanne--

I understand your frustration, however, all I can do is resolve the issue once it reaches me. Believe me--if I could wave a magic wand to change things, I certainly would.

The good news is that your payment was sent to processing as promised: 9/29 Paid $2842 + no Service Fee for transactions 28964189 ($600.00), 28964193 ($793.00), 28964198 ($1,449.00). Our processor has confirmed that the wire was completed on the 30th, so I would expect the funds will land in your account by Monday (if not already).

I wish you all the best,

Tawni

hellome Illinois
Posted on October 5, 2020

Tawni, and Askgamblers,

Received all monies in a single wire transfer this morning. This compliant is now resolved,

Thanks to you both for helping to get this matter resolved. Stay safe.

Hellome

AskGamblers
Posted on October 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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