user name: ricknjoy1
Re: NP150 bonus
I have been playing online at the Slot Madness Casino for several months. One reason I played at this casino was because of the no rules, no playthrough rules. After I had a few wins, they would no longer allow me to use the bonus coupon that I had been using but told me that I could play a coupon (NP150) unlimited times. No where on the page with the bonus was a statement that the rules were any different than the rules I had been using for several months.
I won $ 3115 dollars( fair and square) on a slot game called Triple Bonus at the Slot Madness Casino. Tonight (on the chat line), I inquired about when I would be receiving my winnings (1/11/14) of $3115 (minus the $75 bonus). I was told that I can only be paid ten times the deposit which was $51.00 (or $510, not $3115) . I was not aware of this rule.
My concern is WHY the remainder of my winnings was not deposited into my account.I
No one notified us... the cashier site advised us we would have to keep our withdrawal request to below $2500.00. I KNOW THAT IS THEIR RULE ON THIS BONUS BUT THEY COULD HAVE PUT THE BALANCE BACK IN MY ACCOUNT FOR FUTURE USE AS I CONTINUED TO SPEND MONEY TO WIN THIS AMOUNT.
Will you please ask if the balance can be put back into our account for future use .
The casino has paid us on all of our other wins.
We plan to continue using this casino.Joy ***********
From the Slot Madness Website:
2/1/2014 6:33:29 PM Promo Credit Withdrawal Approved! ($3,115.00)