Ag Awards

Slot Madness Casino - Non payment of winning

Complaint Info
Disputed casino Slot Madness Casino
Reason Declined payment
Amount $ 600
Posted on February 28, 2020

my complaint is i deposit 50.00 0n 01 21 2020 and had a winning of 600.00 which i have been trying to get my

winning for about a month. they not only did not send my winning but the last reply was that i no longer could

play at their casino. I so not care about playing at their casino but i would like my winning which i won fairly .

i will forward emails my my communcation with the casino.

Posted on March 3, 2020

Hi Betty--

I've been reviewing your account and I see that we will honor your withdrawal--I'll just need to receive your wire details. I've just sent you an email regarding this. Please note that I am experiencing issues with outgoing emails, so I have used a temporary gmail account to send from.

As soon as I receive your wire details, I'll have your withdrawal sorted for you.

All the best,


Posted on March 5, 2020

slot madness has requested all of my bank information again. i have not received any funds yet,

they had all the information , but i did resend all infomation on march 5th.

Posted on March 9, 2020

Hi Betty--

I've received a note regarding your wire details--the routing number you've provided is not the correct routing number.

There are three types of routing numbers: 1) FedACH, 2) FedWire and 3) FedACH/FedWire. It is the FedACH/FedWire routing number which we need. Please contact your bank and ask them to give you this routing number.

As soon as I receive this, I'll have your payment issued.

Much appreciated,


Posted on March 13, 2020

Dear @bjthomas1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Slot Madness Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

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