I won on a no deposit bonus and requested a $100 bitcoin withdrawal after triple checking all the rules and making sure I adhered to them and the wagering requirements. I sent in my documents and they were quickly approved. After that I have had to come back every week to chat only to be told every single time that they are "escalating" the issue. I totally understand that casinos take a while to do things and I know that their time frame is 10 days to approve and then another for it to process but week after week nothing is happening. My bitcoin address has been verified along with all my documents., At this point it is just a horrible stalling tactic to see if I will give up and forget about the money but it's only making me more upset. It's too bad too because I truly did like the games and was planning to redeposit and play there again but I doubt it after this charade. Maybe someone here can help fix the situation and change my view of the place some. It shouldn't take much since everything is verified and all the terms and rules have been followed to the letter.