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Slot Madness Casino - Keeps telling me they are "escalating" my delayed payment, but nothing happens

RESOLVED
freddiefritz Georgia(US)
Posted on July 21, 2018.

I won on a no deposit bonus and requested a $100 bitcoin withdrawal after triple checking all the rules and making sure I adhered to them and the wagering requirements. I sent in my documents and they were quickly approved. After that I have had to come back every week to chat only to be told every single time that they are "escalating" the issue. I totally understand that casinos take a while to do things and I know that their time frame is 10 days to approve and then another for it to process but week after week nothing is happening. My bitcoin address has been verified along with all my documents., At this point it is just a horrible stalling tactic to see if I will give up and forget about the money but it's only making me more upset. It's too bad too because I truly did like the games and was planning to redeposit and play there again but I doubt it after this charade. Maybe someone here can help fix the situation and change my view of the place some. It shouldn't take much since everything is verified and all the terms and rules have been followed to the letter.

Posted on July 22, 2018.

Hi Michael--

I've reviewed your account and because your withdrawal stems from a free chip, we cannot offer Bitcoin as a payment option.

I've just sent you an email with payment options for you--once I receive your reply with the necessary information, I'll make sure your payment is sent off.

All the best,

Tawni

freddiefritz Georgia(US)
Posted on July 22, 2018.

That is unheard of, especially since I read the complaint posted here::
https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/bi­tco­in-­wit­hdr­awa­l-p­roc­ess­ing­-pa­st-­sta­ted­-ti­me-­frame

You paid them out to bitcoin no questions asked and they clearly stated they used a no deposit bonus. Why are you choosing to single me out and not allow a bitcoin withdrawal ? There is nothing about it anywhere on your site. I would normally not make an issue of this but I have had to close out my brick and mortar accounts recently due to fraud issues as is also the reason that I cannot ask for a check. I have been a victim of multiple issues of fraud stemming from mail theft so I currently do not send important things through the mail. I must ask you to reconsider my bitcoin withdrawal especially since it is obvious that you do allow them with no deposit bonuses.
Thanks

AskGamblers
Posted on July 26, 2018.

Dear Slot Madness Casino,

Please let us know if there's some update regarding this case.

Posted on July 29, 2018.

Hi Michael--

You are referencing a complaint which is more than 8 months old. Policies within the casino have had to change due to excessive fraud--it is well within the casino's rights and terms to do so:

https:­//w­ww.s­lo­tma­dne­ss.c­om­/te­rms­-co­ndi­tions/

General Terms & Conditions for Membership

17. Before a withdrawal can be processed, the Player must provide photo ID and proof of address for verification. The Casino reserves the right to request additional information to validate accounts.

32, The Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Casino management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the Casino or the players.

If you are willing to provide a photo of yourself holding two forms of government issued ID (holding these next to your face) along a copy of your current newspaper, we will make an exception. If you are willing to do this, please let me know and I will contact you with the email address this should be sent to.

Without this, the only method of payment available will be a check.

Tawni

AskGamblers
Posted on August 2, 2018.

Dear @freddiefritz,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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