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Slot Madness Casino - Free chip

Complaint Info
Disputed casino Slot Madness Casino
Reason Bonus terms violation
Posted on May 16, 2014

I played some slot at slot madness with free chip. I won around $1,000. after play through. And ask.

Samantha: Hi! Thank you for the information. How may I help you today?

jimmy614: I withdraw some winning momey..

jimmy614: Can I get it?

Samantha: Please wait a moment while I review your account.

Samantha: Please note that you are playing for fun, since you have used free chips in a row.

Samantha: In order to start playing for real money you need to start from $0 and make a deposit.

Samantha: I can offer you this deposit bonus:

Samantha: 160% Match Bonus

Samantha: Slots and Keno Only

Samantha: No Playthrough

Samantha: No Max Cash-Out

Samantha: Redeem: GOTO160

Samantha: Deposit $25 or More

jimmy614: I played real money section

And then they take off my winning money. Sure I did,t any deposit. But why they give us ftee chip. I can't get winning money??

Posted on November 5, 2012

Dear Player:

We will look into this matter and will get back to you soon

AceRevenue Team

Posted on November 7, 2012

Dear Player:

On 3/15/2012 7:55:48 PM you've redeemed Free Chip SLOTMADNESS50

On 3/22/2012 7:49:34 AM you've redeemed Free Chip NDF50FREE

On 3/23/2012 12:19:21 AM you've redeemed Free Chip LUCKY17

On 4/4/2012 10:54:52 PM you've redeemed Free Chip BDAY2012APR

On 4/14/2012 12:59:52 AM you've redeemed Free Chip SPECIAL100

On 4/29/2012 10:20:48 AM you've redeemed Free Chip APRIL50

On 5/1/2012 10:20:06 PM you've redeemed Free Chip BDAY2012MAY

On 5/8/2012 12:07:28 AM you've redeemed Free Chip MAY2012

On 5/18/2012 10:50:47 PM you've redeemed Free Chip MAY50

On 8/19/2012 9:40:17 AM you've redeemed Free Chip AUGUST50

On 8/23/2012 9:07:27 PM you've redeemed Free Chip 50SLOTMAD

On 8/25/2012 5:52:24 PM you've redeemed Free Chip BDAY2012AUG

On 9/1/2012 2:30:09 PM you've redeemed Free Chip SEPTEMBER50

On 10/2/2012 12:58:16 AM you've redeemed Free Chip BDAY2012OCT

On 10/2/2012 11:01:36 PM you've redeemed Free Chip OCTOBER50

On 10/27/2012 2:13:31 AM you've redeemed Free Chip 50COMEBACK and managed to win on this Free Chip

Unfortunately as per Casino rules you are not entitled to cash-out. You've redemed a total of $917 in No Deposit Free chips with no deposits in between free chips before 50COMEBACK Code was redeemed.

Also; the maximum cash out on Free Chip 50COMEBACK was $100 not $1000.

As per Casino Rules: http:/­/ww­w.s­lot­mad­nes­s.c­om/­ter­ms-­con­dit­ions/

" Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

Hope this clarifies why free chip winnings were voided

AceRevenue Team

Posted on November 12, 2012

 Satisfied with this explanation? I think it's clear more than enough!

Posted on November 24, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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