Once again, Slot Madness, great games, but insanely lethargic withdrawal process. My withdrawal was made at the end of November 2019 and as of Jan 1, 2020, there has been no action taken by Slot Madness on processing the withdrawal. Live Support from Slot Madness has confirmed this - chat transcript from Michael R Slot Madness support Dec 25th 2019 - "You don't have any approved withdrawals. I will push your withdrawal for a review, requested on 11/30/2019 for $2500" (see attached for screenshot of this chat transcript). To date I have received 0 emails from Slot Madness confirming I have done a withdrawal, confirming accounting has received my documentation, or any email/message saying they have done anything. I have reached out to support twice by Live Chat (on Dec 1, 2019, Dec 25, 2019) and I have talked to the VIP manager on Dec 3, 2019 who confirmed on the phone that my documentation had been received and that they would send the information to the accounting dept of Slot Madness. I have also attached the screenshot of the Account information on Slot Madness cashier showing the date/time of the $2500 withdrawal on Nov 30, 2019. Slot Madness in their Terms & Conditions state that all withdrawals will be reviewed in 7 days and payments will be made within 7-10 of approval https://www.slotmadness.com/terms-conditions/ Approval of Withdrawals. After now 32 days, the approval of the withdrawal has not even been completed yet. Would love to keep playing here, but this is beyond a poor payout experience once again. Ask Gamblers, please assist.