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Slot Madness Casino - Delayed payment again

RESOLVED
Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Amount $ 2376
Posted on October 5, 2020

As usual, Slot Madness doesn't seem to process payment unless you submit a complaint on this website! I have a requested withdrawal from now over 1 month ago: on Aug 22nd, I have a pending withdrawal of $1774 ($1586 after the removal of the bonus amount). The withdrawal is not even approved yet, let alone on the verge of paying. Would like your help in addressing. I would also honestly like to know why Slot Madness (and Silver Oak) won't process withdrawals normally (without people having to submit a complaint). They were always slow but they were at least consistenly approving withdrawals eventually. It's quite irritating. In any event, if we can get this and another more recent winning moving in the right direction that would be good! Thanks.

Posted on October 9, 2020

Hi Matthew--

I've checked on your account and I see that your payment was sent to our processor, Tuesday: 10/6 Paid $2376 + no Service Fee for transactions 28974553 ($1,586.00), 28974557 ($790.00). According to our processor, the wire was completed Wednesday, so I would expect you'll find the funds in your account today or Monday (if not already).

In the future, please feel free to contact me direct if you have any issues--I'm always more than happy to help. I believe you already have my email address, but just in case, I've attached it here (privately). ;-)

All the best,

Tawni

AskGamblers
Posted on October 12, 2020

Dear @mo10126,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 13, 2020

Payment is coming through today. Complaint can be closed! Thanks!

AskGamblers
Posted on October 14, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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