Slot Madness Casino - Delayed Approval and Payment

I requested a payout of $2000 on 13/03/18. I requested a payout of $1800 on 11/04/18.
I requested an additional payout of $1248 on 11/04/18.I recently contacted the casino via chat and was given the explanation that there was a backlog of payout requests. None of my requests have been
dealt with or approved. I think waiting over 6 months with no movement on my requests is
unreasonable.

Hi Frank--

I'm very sorry you've had such trouble with this--I wish you'd contacted me sooner. ;-/

I've checked on your account and it appears we only need updated wire details. I've just sent you an email regarding this and as soon as i receive your reply, I'll be able to sort your withdrawals, straight away.

All the best,

Tawni

The casino has responded to my complaint and is dealing with my payment request

Hi Frank--

I've just checked on your account and I see your first withdrawal was sent off to our processor, yesterday: 10/30 Paid $1000 + no fees for transaction #26920665. I would expect you'll find this in your account, early next week (possibly sooner).

Your next withdrawal is set to be sorted at this time, next week...I'll be back in a few days with an update on this. ;-)

Tawni

Dear Slot Madness Casino,

Please let us know if there's some update regarding this case.

Hi Frank--

I've just checked on your account and I see your next withdrawal is set to be sent off to our processor, first thing tomorrow morning (Thursday).

As soon as I have confirmation this has been sorted, I'll be back with another update.

Tawni

Dear Slot Madness Casino,

Please let us know if there's some update regarding this case.

This complaint has been reopened as per Slot Madness Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.