On 3/12/2014 I put in for a 1710 withdrawal. It was approved on 4/2/2014 for 1565 which, after deduction of the coupon was correct, yet it took 14 business days instead of the 7 to 10 indicated in their rules. If I have to play by the rules they do too. This is not my first withdrawal with Slot Maddness it is my fourth. In the past they have been slow but never this slow. It's a pity because I like there offering of games and they are generally friendly when you call them. Still my withdrawal hasn't been processed yet and I can't find out what is happening. The CSR's and my VIP representative say they have no info and I must get in touch with payouts. When I e-mail payouts the e-mail systems indicates my message will be delayed. In the past I would have paid by this time. Being directed to rules that they are not complying with doesn't cut it. The bottom line if your a casino or player the first rule is always - if you can't pay;you can't play. Can you folks find out where my winnings are?