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Silver Oak Casino - Delayed payment and no responsive to multiple inquires

REJECTED
Complaint Info
Disputed casino Silver Oak Casino
Reason Declined payment
Amount $ 300
Posted on January 24, 2020

Hi,
I’ve had the worst experience with silver oak casino. I’ve provided all documentation for verification multiple times which have been approved by the casino but each time a withdraw request was submitted a new representative would be assigned which would either request additional documentation which had already been filed and approved or my payment would simply be declined. I l’ve sent multiple emails requesting a simple response acknowledging my issues I’m having and origins proof of their verification approval in which I would not receive a response. I’ve requested to speak with a manager to further discuss the poor customer service I’ve experienced after multiple proactive attempts to receive a response from the casino which has been ignore. I’ve asked for their number to call so I could speak to
Someone directly which has not been provide and is not public in their website or given via live chat which was also no help after attempts to speak with a rep and even providing ticket numbers for reference which were claimed they couldn’t find and would yet again redirect me to email the casino to restart the whole run around process. I have proof of all conversations with the casino via emails and their responses (or lack there of) and the verification approval I’ve described don there casino. I would like silver oak casino to pay my most recent $300 withdraw request and acknowledge verification has been made for my account and in good standing since they have all documentation they requested and acknowledged receipt of on their end. Please let me now what information you need or my end or of I can provide any further details to make this claim. Thank you for your time

Posted on January 28, 2020

Hi Katie--

I apologize for the frustration you've been experiencing with this.

I've reviewed your account and I've not been able to locate your preferred method of payment. I've just sent you an email regarding this--as soon as I receive your reply, I'll have your withdrawal sorted without delays.

All the best,

Tawni

Posted on January 30, 2020

Hi Tawni,
I have not received an email from you yet. Can you please resend the email? I also updated my account to reflect my preferred withdraw method being bitcoin. Please let me know what additional information you need from me

Thank you,
Katie

AskGamblers
Posted on January 30, 2020

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Posted on February 3, 2020

Hi Katie--

I'm not in the office just yet, but I don't want your issue to expire in the interim. Please give me a few hours to get back to you on this.

Tawni

Posted on February 4, 2020

Hi,
Still waiting for an update from casino.

AskGamblers
Posted on February 8, 2020

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Posted on February 10, 2020

Still waiting for an update from silver oak casino. No response yet

Posted on February 14, 2020

Hi Katie--

I am so sincerely sorry--I'm not sure why, but your complaint dropped off my list, which is why the delay with getting back to you.

There are some documents we are missing along with your preferred method of payment. I've just sent you an email regarding this (please note that this is coming from a temporary gmail address, as I'm having issues sending to yahoo addy's).

As soon as I receive your reply with the necessary documents and payment method details, I'll have your withdrawal issued.

Much appreciated,

Tawni

AskGamblers
Posted on February 17, 2020

Dear @Kd3000,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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